insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

insightsoftware is looking for an IT Helpdesk Support Specialist who will strategically address Corporate IT helpdesk tickets and provide a positive customer experience to our employees. 
 
What You'll Do: 

• Local and remote support of laptops and VM’s. Support our applications both on-prem or cloud-based, including email, VPN, collaboration software, and encryption software. 
• Take ownership of assigned tickets and track to resolution while meeting SLA’s.  Create support tickets with our vendors/service providers to resolve issues reported by our employees. 
• Comprehend basic Active Directory administration and be able to join/remove systems from a domain. Add network printers, help users connect to a wireless network, and/or troubleshoot network configurations. 
• New starter setups and inductions 
• Maintain and deploy our corporate image onto our laptops and be able to update Microsoft patches as well as various software updates. 
• Supporting and troubleshooting all end-user hardware and associated peripherals and accompanying software  
• Supporting any complex related desktop matters (escalating internally and externally where required) 
• Answer questions in person, by phone/email, and using the help desk ticketing system. Triage incoming tickets and identify/escalate tickets that are critical. 
• Document ticket resolution and write procedures for the helpdesk knowledge base. 
• Upkeep of asset management tools to track company-owned hardware and software 
• Involvement in project work 

• 1-3 years of experience in a similar role (Helpdesk support/technician) and have experience with helpdesk ticketing systems. 
• Hands-on experience with laptop and server hardware troubleshooting, VOIP and phone technologies, anti-virus systems, and imaging/patching software. 
• Ability to multi-task tickets and projects while maintaining a high level of customer satisfaction. 
• Strong and effective written, verbal and presentation skills with the ability to collaborate with team members at all levels of the organization. 
• Must have a strong diagnostic and problem-solving ability. 
• Fast learner, self-starter, proactive, positive, creative, and flexible. 
• People-oriented with excellent customer service and good communication skills, verbal and written with particular attention to detail 
• Stays current with emerging technologies and industry best practices. 
• Must be a team player willing to make every effort to make the team a success. 

All your information will be kept confidential according to EEO guidelines.

*insightsoftware is unable to provide sponsorship at this time*

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **