Insightsoftware is a growing, dynamic computer software company that helps financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

• Properly coding and actioning support cases on a timely basis
• Responding to customers via email/chat with professionalism and cordiality
• Responding to customers via phone with professionalism and cordiality
• Working with team members to provide consistent quality support to customers
• Follow best practices for support ticket workflows
• Maintain detailed information on case records

Preferred Qualifications

• Previous Tier 1 customer support experience.
• Previous experience working with Salesforce.
• Proficiency in Microsoft Excel and Office applications.

Communication Skills:

• Ability to communicate correctly and clearly with both internal and external customers
• Native or equivalent English proficiency
• Excellent documentation skills
• Good comprehension skills- ability to clearly understand and state the issues customers present
• Good composition skills- ability to compose a grammatically correct, concise, and accurate written responses

Problem Solving Skills:

• Effective problem solving skills
• Ability to approach problems logically
• Ability to demonstrate learning and decision making skills
• Organized and detail oriented
• Ability to effectively prioritize work time to ensure productivity

All your information will be kept confidential according to EEO guidelines.