Technical Support Associate

  • Raleigh, NC, USA
  • Full-time

Company Description

Insightsoftware is a growing, dynamic computer software company that helps financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

  • Properly coding and actioning support cases on a timely basis
  • Responding to customers via email/chat with professionalism and cordiality
  • Responding to customers via phone with professionalism and cordiality
  • Working with team members to provide consistent quality support to customers
  • Follow best practices for support ticket workflows
  • Maintain detailed information on case records

Qualifications

Preferred Qualifications

  • Previous Tier 1 customer support experience.
  • Previous experience working with Salesforce.
  • Proficiency in Microsoft Excel and Office applications.

Communication Skills:

  • Ability to communicate correctly and clearly with both internal and external customers
  • Native or equivalent English proficiency
  • Excellent documentation skills
  • Good comprehension skills- ability to clearly understand and state the issues customers present
  • Good composition skills- ability to compose a grammatically correct, concise, and accurate written responses

Problem Solving Skills:

  • Effective problem solving skills
  • Ability to approach problems logically
  • Ability to demonstrate learning and decision making skills
  • Organized and detail oriented
  • Ability to effectively prioritize work time to ensure productivity

Additional Information

All your information will be kept confidential according to EEO guidelines.