Technical Support Engineer

  • Raleigh, NC, USA
  • Full-time

Company Description

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

Responsibilities

- Primary responsibilities include providing solutions to insightsoftware customers via web meetings, telephone and email through troubleshooting, research and investigation, while maintaining constant communication with the customer.
- Provide assistance to field consultants engaged at customer sites.
- Developing knowledgebase solutions for use by customers and insightsoftware personnel

Qualifications

Desired Qualifications:
- Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.).
- Knowledge of Microsoft Windows Server 2003 and above.
- Knowledge of Microsoft Office Suite 2003 and above, focusing on Word and Excel.
- Understanding and experience with Microsoft IIS.
- Knowledge and understanding of networking principles.
- Knowledge and understanding of programming principles.
- Experience providing direct support to customers.
- Understanding and experience with SQL Server Analysis Services or Integration Services.
- Windows general troubleshooting – understanding Event Viewer logs, Windows
- Installer errors and logs, using the Registry Editor etc.
- Hypervisor understanding and basic troubleshooting – App-V, Citrix XenApp, Citrix XenDesktop.
- Microsoft Active Directory and Domain understanding and basic troubleshooting
- Basic accounting principles with a basic knowledge of the ESEF reporting format.
- Other Languages

Responsibilities

- Primary responsibilities include providing solutions to insightsoftware customers via web meetings, telephone and email through troubleshooting, research and investigation, while maintaining constant communication with the customer.
- Provide assistance to field consultants engaged at customer sites.
- Developing knowledgebase solutions for use by customers and insightsoftware personnel

 

Additional Information

All your information will be kept confidential according to EEO guidelines.