Director, Technical Support, North America

  • Raleigh, NC, USA
  • Employees can work remotely
  • Full-time

Company Description

Insightsoftware is a growing, dynamic computer software company that helps financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

- Oversee management team of 4-6, overseeing support group of 30-50 full time employees

- Drive high performance through team, focusing on KPIs and improving bottlenecks and problem areas

- Provide structure and optimize workflows for team to be successful

- Support acquisition integrations and manage teams through that process

- Coach managers and driving training efforts to enable team to be successful

- Respond to client escalations

- Oversee defect escalations to development

Qualifications

- Experience managing support team for a software business

- Strong organizational and technical skills needed to support the team and drive process improvements

- Strong time-management/project management skills

- Ability to stay focused on core responsibilities while successfully handling a wide spectrum of client requests

- Excellent written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.