insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

The Order Management Supervisor oversees the team responsible for providing day-to-day operational support to both internal & external customers processing customer orders for software, maintenance, and services; provisioning software licenses and other administrative tasks as needed

We are looking for a candidate that has superior attention to detail, loves problem-solving, and is motivated by working collaboratively to improve internal systems and the customer experience as a whole.

 

Responsibilities

• Supervise a team of Order Management specialists to meet and exceed departmental goals. Team’s responsibilities include:
  • Effectively communicate and work with internal sales teams, partners, and customers from across the globe to supply orders, invoices, and assist them in their related needs.
  • Process invoices for software and training/consulting using Salesforce and NetSuite. Consult with management if pricing not already approved
  • Provision software licenses and fulfill orders to ensure the customer has the necessary information to utilize software
  • Manage the accuracy of customer data and record account-related activity in our internal systems such as Salesforce, NetSuite, and various licensing platforms
• Work with other teams in the organization to troubleshoot and resolve any Order Management issues
• Collaborate within Order Management and with other teams to continually improve processes & procedures to improve efficiency
• Develop system and processes to ensure data integrity & quality across key reporting systems to provide consistency of data
• Develop & maintain relationships with enabling functions (Finance, Sales, Sales Operations, IT, HR) to facilitate effective collaboration & execution of organizational objectives
• Support GTM leadership in evaluating changes to organization or program
• Ad hoc requests from all levels

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Drive & Discipline – ability to focus and work hard to achieve the right results
• Integrity – high ethical standards and doing the right thing even when others aren’t looking
• Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems
• Detail-orientation – be thorough and consistently deliver high quality work

Minimum qualifications:

• Bachelor’s degree in Finance, Accounting, Economics, or Business Administration
• 2+ years of work experience managing a team
• Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills
• High level of attention to detail
• Excellent communication and time management skills
• Intermediate or better Microsoft Excel and modeling skills

Preferred qualifications:

• Salesforce.com experience – both end user and admin

All your information will be kept confidential according to EEO guidelines.