Insights is a Learning and Development company which aims to change the world through the power of self-awareness. 

Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.

Across the globe our products help people see themselves and others in a new light, to spark stronger connections in our workspaces and beyond. It all starts within. We're always making sense of ourselves - evolving as we move through life. Discovering our own minds means we're committed to constantly expanding them. And we want to shout about it. We love what we do, and we have fun doing it. That's what makes the magic of Insights. We work in a space where everybody belongs, where you can be unapologetically you.

This role is based in our Finance and Corporate Services Function.  This is a diverse area, providing support to both internal and external customers; whether that’s delivering customer support to our diverse range of global users, or ensuring all the technology we use to keep our business running is not only effective but also secure. Essential collaboration and support from departments such as Legal, Procurement, and Finance, who help keep everything running smoothly and monitor our performance plays a vital role in ensuring our ongoing success.

As a Client Support Coordinator, you will be responsible for providing client support to our Sales and Delivery teams. You will be responsible for ensuring excellent client service, event support, account development and administration for any relevant clients.

You will perform an array of tasks such as leading and managing events into fruition, managing the workshop logistic process, fulfilling client orders, creating and maintaining online accounts and partnership working with all teams across the business to ensure a high level of client satisfaction.

20% of your time will be based on office facilities tasks as and when needed.

What you'll do to succeed

To ensure superior customer service, it's essential to understand and meet client needs while supporting colleagues. Proactively developing strong relationships with clients maximizes potential opportunities and enhances overall satisfaction. Managing pre and post-workshop logistics, in close collaboration with the sales function, is vital to delivering an excellent customer experience and adhering to Qualiopi governance.

Maintaining customer loyalty involves effectively receiving, logging, and resolving inquiries, fostering trust and satisfaction. Creating and managing accurate information in global systems, along with producing key reports per customer service agreements, are crucial tasks. Additionally, supporting internal and external customers by arranging conference calls, managing shared email inboxes, and covering holiday absences ensures efficient communication.

Office management includes overseeing contractors and suppliers, as well as liaising with the property manager or landlord when necessary. Staying informed about in-country health and safety legislation, with the support of the Country Manager, is essential for maintaining a safe working environment. This comprehensive approach not only enhances operational efficiency but also contributes to a positive customer experience.

How you’ll show up

• A committed and reliable team player, sharing workload closely in a small tightly-knit team, while strongly connected to our global Client Services community and ready to step in to support other offices as needed
• With a strong passion for legendary customer experience and always prepared to ‘go the extra mile' in delivering support on time and to the highest standards
• You will use your strong communication skills to share relevant information with customers
• Take ownership and responsibility when handling inbound customer enquiries
• You will constantly seek new and innovative ways to meet and exceed our customers' expectations, making recommendations and suggestions to improve processes and procedures as appropriate
• You will ensure your knowledge of our products is current and comprehensive so you are able to describe the features of products and services accurately and relate them to the customer’s needs
• Participates willingly in the team and keeps other team members informed and up to date by sharing useful or relevant ideas and information
• Demonstrates the drive and initiative to achieve personal and organisational priorities
• Highly motivated, articulate and meticulous with great attention to detail
• Ability to prioritise and work under pressure with good time management
• A proactive approach to problem identification and solution

Other Requirements

• Minimal travel may be a requirement of this role

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/