Insights is a Learning and Development company which aims to change the world through the power of self-awareness. 

Our core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.

Across the globe our products help people see themselves and others in a new light, to spark stronger connections in our workspaces and beyond. It all starts within. We're always making sense of ourselves - evolving as we move through life. Discovering our own minds means we're committed to constantly expanding them. And we want to shout about it. We love what we do, and we have fun doing it. That's what makes the magic of Insights. We work in a space where everybody belongs, where you can be unapologetically you.

As a Client Support Coordinator, you will provide client support to our Sales and Delivery teams. You will ensure excellent client service, event support, account development, and administration for any relevant clients. 

You will perform various tasks, such as leading and managing events to fruition, managing the workshop logistic process, fulfilling client orders, creating and maintaining online accounts, and partnering with all teams across the business to ensure a high level of client satisfaction. 

Day to day you'll

• Proactively develop strong relationships to maximise the potential of our clients. 
• Manage pre and post-workshop logistics, liaising closely with the sales function to facilitate an excellent customer experience 
• Follow ordering processes to ensure transactions are fulfilled in a timely and efficient manner 
• Receive, log, investigate and resolve customer queries in a way that builds client loyalty 
• Create, manage and ensure accurate information is on our global systems 
• Manage and arrange conference calls and webinars in support of internal and external customers
• Monitor shared email in-boxes to ensure customer enquiries are dealt with or escalated to the appropriate person in a timely manner 
• Provide email inbox holiday cover for other roles within the team

How you'll show up

As a committed and reliable team player, you thrive in a small, tightly-knit team environment while maintaining a strong connection to the global Client Services community. Always ready to step in and support other offices as needed, you ensure that collaboration drives the achievement of shared goals.

Your passion for delivering legendary customer experiences motivates you to go the extra mile, providing timely support and to the highest standards. With strong communication skills, you effectively share relevant information with customers, taking ownership of inbound inquiries and handling them with care and responsibility.

Other Requirements 

• Fluent in German and English
• You will ideally have experience in supporting customers and client relationship managers as part of the sales process and experience using CRM systems
•  You will have good IT skills, particularly in MS Word, Outlook, Excel and PowerPoint 
• Minimal travel may be a requirement of this role 

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/