About UPSkill

UPSkill is focused on building today's most in-demand skills. All our facilitators are industry thought leaders with experience in area of specialization. By using thoughtleaders we transform everyday experienced people to spur innovation through increased digital fluency and activate more effective approaches to collaboration. With focus on building new content in technology, business, and design, UPSkill offers classes, Masterclasses, workshops, long-form courses, and events aimed at skilling for entrepreneurs and industry leaders by using entrepreneurs and industry leaders.

Role Summary 

As a well-rounded individual, who leads by example, you will lead our focus to build today’s most in-demand skills. Your activities will cultivate top tech talent and spur innovation through strategic learning opportunities. This position is heavily involved in public-facing functions and will involve first interaction with our crowd of entrepreneurs, learners, instructors, and other stakeholders. We are looking for someone with a strong customer service background and a readiness to handle lots of moving pieces.

How you will make a difference

• Coordinate and provide support on overall strategy/action plan, including formulation, design, planning and implementation in line with our skilling mandate. 
• Develop symbiotic relationship between industry actors and recruiting them to become facilitators
• Support startups, scaleups and SMEs within our portfolio by building relevant content to speak to their capacity gaps. 
• Pursue, Cultivate and manage partner relationships with focus in systematically expanding our network of collaborators across various needs. 
• Deliver a financially sustainable business by proactively building and maintaining research, business and industry activity 
• Create and host valuable classes, Masterclasses, workshops, long-form courses, and events related content to drive growth in relevant stakeholders. 
• Lead and manage the development of annual and seasonal plans that support the successful achievement of program and business goals by streamlining processes, increasing efficiency, revenue, and downstream retention. 
• Create and manage a meaningful customer segmentation and contact strategy, executing timely and accurate deliveries of marketing strategies to achieve business goals. 
• Analyze the performance of various content and ensure a regular flow of additional content developed based on those insights. 
• Develop and test new ways of adding value to learners as part of the path to grow explore alternative approaches to building entrepreneurs. 
  Create relevant content for the internal community derived from their priorities and development needs
• Anticipate and conduct content driven events and activities for the community driven by their needs.  Continuously improve our content strategy to identify the best methods for reaching our target audience systematically over time—including channels, mediums and formats

You have passion for innovation and social impact with exceptional written and spoken articulacy. You thrive under pressure and unfazed by fast-paced environments. You are Entrepreneurial, and have a get things done attitude. No need to write code but we’ll expect you to be tech-savvy and enjoy learning new tech. You are active, skillful user of social media.

GENERAL 

• You are bold, appreciate direct and open conversation and collaborate freely with your supervisor 
• You value freedom, actively drive your work and department and enjoy taking initiative to suggest and won improvement and change projects
• You easily fit into a youthful and informal work culture 
• You are collaborative and know to listen to other’s point of view finding common ground.