Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.  Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office 

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

Primary role purpose:

Based out of our central London HQ office, the Systems Engineer will be responsible for the Operational Systems Engineering aspect of the well-established BGAN Network Subsystems, in a global scale, thus it will be covered by more than 15 ground stations to gateway traffic.

The role is essential for managing the Radio Access part of the BGAN radio network subsystems to fulfil the 24/7 on-call support to operations. Work with our CTO teams and vendor to bring new RAN features in operation. Test and verify any new upgrades in lab and preproduction system. The Systems Engineer will also have to coordinate and interface externally with manufacturers, to follow up on any bug fixes and make sure the vendor support is provided promptly and efficiently to operations and engineering, in order to meet all the SLAs and availability requirements. The successful candidate will be responsible also, for providing operational technical support to any Network Operations, Customer Care and Business portfolio enquiry that requires UT Core Module and Network systems combine troubleshooting.

The successful candidate will have to travel periodically to manufacturer and Satellite Access Station facilities. The successful candidate will be the responsible for ensuring that the system manufactured, assembled verified and validated and performs in accordance with the requirements of the contract, in order to be able to perform the following operations engineering tasks.

Key Responsibilities:

• Advanced disciplinary expertise acting as functional/sector specialist.
• Work with CTO and other stakeholders to validate, test and deploy sw and hardware upgrades in production.
• Test and ensure the existing/new fictionalities of the new releases before and after deploying them to production.
• Create procedures for Network Operations and site operators to follow and maintain proper systems behaviour.
• Works on resolving complex issues that may impact multiple areas.
• Take ownership of both internal and external relationships receiving direction in the form of objectives.
• On-call duty, providing 24/7 engineering support for BGAN Radio network, globally
• Responding to Network Operations and Customer Service enquiries and solution given promptly
• Troubleshoot any RAN occurred problems (H/W or Systems), ensuring all agreed SLAs and availability figures are met.
• Raise case supports to vendors and manage the bug fix implementation with minimum traffic impact
• Interact with vendor Development teams to validate and cascade new software and configuration settings into the live network safely
• Provide regular traffic, network performance and test reports reports to Business Unit teams and SLA reports analysis.
• Perform preventive maintenance and maintain H/W availability for all redundancy schemes.
• Actively participate to RDT functionality by implementing Modification Requests and preparing all sites for new s/w and patch roll-out.
• Support the integration and operation of the safety services (Maritime and Aero safety service) with Radio network.

Essential Knowledge and Skills:

• A relevant University degree and considerable post-graduate experience in systems engineering management, including any telecommunication system design, test and implementation exposure.
• Knowledge of a network design, integration and testing issues associated with satellite access stations, operating in the L/Ka/Ku band, providing VSAT and IPTV services.
• Good knowledge of DVB-S2/ACM and TDMA
• Good knowledge of modulation, coding and understanding of 3GPP
• Good knowledge of protocol analysing tools and RF measurement technics
• Ability to create and update Link Budgets
• Experience of working directly with prime contractors
• Experience on working within an operational 24x7 environment
• Methodical approach to work, with sufficient commitment and drive to complete tasks, even where adverse conditions are encountered
• Ability to generate innovative solutions for customer excellence
• Strong analytical skills and fluency in English
• Proven interpersonal and negotiating skills
• Ability to organise and co-ordinate the workload efficiently
• Ability to work independently and willingness to travel overseas
   

You must be eligible to work in this location advertised.

Inmarsat Values: 

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer - Providing a unique value to our customers
• Accountability – taking ownership, getting results and keeping our promises
• Respect – collaborating, embracing diversity and valuing differences
• Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do