Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.  Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Aviation

Inmarsat’s Aviation business unit is the leading provider of satellite communications solutions to airlines, operators and passengers worldwide, keeping people in touch at 35,000 feet in the sky.  Inmarsat provides the ultimate inflight connectivity experience for the entire aircraft, from voice and safety communications in the cockpit to high-speed, reliable broadband in the cabin.

Primary role purpose:

This is a key Aviation Business Unit (ABU) role. The role is primarily internal facing but with some possible external, customer and partner interaction. The position’s primary remit is:

• Support the ABU in Service Level Agreement (SLA) related matters associated with new business opportunities
• Define ABU SLA market requirements and liaise across Inmarsat stakeholders to identify issues and improvements that can be implemented in Inmarsat Aviation’s SLA offering(s)
• Act as ABU’s SLA subject matter expert on contractual negotiations, RFPs and customer/Partner enquiries
• Act as the ABU central point of contact for all SLA related matters, driving SLA related improvements through implementation
• Analyse internal and external performance data for the purposes of refining the GX or EAN product offer, as well as propose how it can be delivered more efficiently

Key Responsibilities:

• Assist in responding to customer RFI / RFP SLA related matters
• Employ extensive aviation, satellite and digital network communication technical knowledge and data analytical skills to address GX and EAN SLA performance related matters
• Build a network of relevant technical and commercial contacts and decision makers across the ABU, COO and CTO
• Educate ABU and non-ABU inmarsat team members about the key aspects of ABU GX and EAN SLA measurement and reporting
• Author or collaborate in the development of white papers and other external facing messages intended to highlight the advantages and benefits of Inmarsat ABU GX and EAN SLA’s
• Become the subject matter expert for all things related to ABU offered SLA’s for GX and EAN

Dimensions (Highlight key dimensions of the role – eg budgets for revenue, cost, people, # customers etc)

• Strategy
• Data driven decision making
• Internal Inmarsat business unit, Customer and Partner communications

Essential Knowledge and Skills:

• BSc/BEng or equivalent (HNC/HND + relevant experience) in a relevant technical degree or equivalent (satellite communications/ telecommunications / IT networks).
• Experience of traffic shaping technology and policy, deep packet inspection and network performance measurement techniques
• Knowledge of aviation passenger connectivity systems and cabin IFE systems
• Good presentation skills with an ability to convey technical detail to internal and external parties with varying levels of relevant technical knowledge
• Prior experience in an aviation related customer facing role
• Experience in using data for analysis and decision making
• Ability to present data to senior management teams
• Experience and knowledge of Internet Protocol (IP) networks and networking technologies
• Clear and concise communication and presentation skills; ability to articulate technical material to both a technical and non-technical audience
• Commercially astute; proven ability to influence internal and external stake holders
• Team player, able to work with diverse cultures
• Willing to undertake infrequent overseas travel
• Good working knowledge of MS office applications

Desirable Knowledge and Skills:

• Experience of aviation passenger connectivity commercial or technical sales
• Experience or previous knowledge of airline purchasing and contracting processes

You must be eligible to work in this location advertised.

Inmarsat Values: 

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

·       Accountability – taking ownership, getting results and keeping our promises

·       Respect – collaborating, embracing diversity and valuing differences

·       Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do