Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites.  Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office 

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

Primary role purpose:

The RPA Business Analyst works with the Robotics Process Automation (RPA) technology team and key stakeholders to identify, assess and create automated solutions for the business. The role is a key link between the technical team, Process Excellence and business stakeholders to ensure effective solutions are delivered which drive meaningful and measurable business value.

The role will analyze and document complex business processes (AS-IS and TO-BE) for targeted processes.  The candidate would also support the facilitation of discovery sessions across multiple teams and business units and lead the adoption / implementation activities associated with new RPA solutions within the business.

The Business Analyst works with cross-functional teams and business units to understand, challenge and provide thought leadership on strategy to achieve the company’s goals through business and technology transformation. They identify automation opportunities, define RPA value proposition and reengineer processes to improve automation potential.

Key Responsibilities:

• Partner with the Business Process Owner (s) and Process Excellence Team members to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements.
• Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams.
• Works with RPA & Technical Team members to facilitate the planning and execution of RPA and other Automation projects.
• Work with Business Units to perform value analysis (ROI) for the processes
• Coordinate with the business and the RPA team to identify and provide support for solution designs for production issues and enhancements.
• Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document current state manual processes
• Identify and document best practices for ongoing RPA adoption
• Facilitate sessions with stakeholders to drive out requirements
• Consider change management implications for implementation of new RPA processes
• Deliver key business analysis artifacts, using best practices and tools, for the design, solution and execution of medium and large projects
• Document and diagram the existing environment and data-flows
• Gather non-functional requirements such as security, capacity performance and availability
• Act as a liaison between business and technical resources
• Recommend ‘to-be’ process map designs using Cross-functional flowcharts.
• Define configuration specifications and business analysis requirements
• Conduct Process diagnostics & opportunity identification
• Define requirements, creating user stories (if Agile) or BRD or Disaggregation sheets (for RPA)
• Help design, document and maintain system processes
• Creating Business Case and ROI which can be submitted for review and approvals

Essential Knowledge and Skills:

• Strong effective working relationships with team members, stakeholders and management.  Demonstrate strong collaboration across all levels of the organization.
• Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
• Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
• Knowledge of RPA technologies and spectrum of best practices with process automation and operational excellence.
• Understand the needs of and support a company with global operations.
• Ability to translate requirements into processes and controls
• Strong analytical skills, coupled with a logical, disciplined and structured approach to documentation and procedures
• Flexible and dynamic personality
• Excellent spoken and written communication. Assertive and confident raising action points with senior individuals
• Experience of working on major projects
• Experience/knowledge of a range of technical platforms and solutions
• Work with individuals to understand and build detailed process maps and business requirements documents.
• Ability to rapidly grasp processes and identify potential RPA solutions.
• Integrate leading practices on process discovery & mapping into the day-to-day delivery of business requirements documents.
• Willingness to learn and become an expert in RPA and other Intelligent Automation solutions.
• Experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams.
• A team player that is willing to learn and adapt in a high pace delivery environment.
• Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields.

Desirable Knowledge and Skills:

• Experience working with automation software (e.g., UI Path (preferred), Automation Anywhere, Blue Prism).
• Experience in analysing data to draw business-relevant conclusions
• Experience writing simple SQL queries for data analysis.
• Experience in User Acceptance Testing bringing business users in to the test phase

You must be eligible to work in this location advertised.

Inmarsat Values: 

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer – Providing a unique value to our customers
• Accountability – taking ownership, getting results and keeping our promises
• Respect – collaborating, embracing diversity and valuing differences
• Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do