Ingram Content Group (ICG) is hiring for a Desktop Engineer for our Information Technology Team in LaVergne, TN.

This individual will manage and maintain standard workstation configurations for both Windows and macOS environments, to include image management, software packaging, OS deployment, patch management, endpoint security, group policy management, advanced troubleshooting, performance monitoring, and asset management. Ensures compliance, develops automation scripts, provides user training, collaborates with IT teams, participates in incident and problem management, vendor liaison, leading IT projects, enforcing configuration policies, and capacity planning. Stays updated on technology trends and continuously improves knowledge base.

Want to help explore and build new ways to deliver content to the world?  

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.   Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.  

The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can’t wait to meet you!  

The ideal candidate will have the following minimum qualifications: 

• Associate’s degree in computer science or related field or directly related year for year experience 
• 1+ years’ experience as a Desktop Engineer or equivalent role required  

We have a preference for: 

• In-depth experience with Windows and macOS desktop operating systems.
• Proficiency in OS deployment, patch management, and group policy management.
• Familiarity with virtualization technologies such as VMware ESXi, Hyper-V, and Citrix XenServer.
• Experience with software packaging and distribution tools like Kaseya VSA, Jamf, ManageEngine, Ivanti, and InTune.
• Proficiency in automation scripting using PowerShell, Bash, zsh, and AppleScript.
• Knowledge of endpoint security solutions including antivirus, anti-malware, and encryption tools.

The Desktop Engineer key responsibilities are: 

• Design and Implement Workstation Standards: Develop and maintain standard workstation configurations for both Windows and macOS environments, including hardware specifications, software installations, and security settings.
• Image Management: Create, test, deploy, and manage desktop and laptop images for both Windows and macOS to ensure consistency across the enterprise.
• Software Packaging and Distribution: Package applications for deployment using RMM tools such as Kaseya VSA, or Jamf, and manage software distribution across Windows and macOS platforms.
• Operating System Deployment: Plan, test, and deploy new operating systems, ensuring compatibility with enterprise applications and hardware for both Windows and macOS.
• Patch Management: Regularly apply security patches and updates to operating systems and applications on both Windows and macOS to maintain compliance and security.
• Endpoint Security: Collaborate with IT Security to implement and manage endpoint security solutions, including antivirus, anti-malware, and encryption tools, for both Windows and macOS devices. Provide rapid response to critical vulnerabilities.
• Group Policy Management: Design, implement, and maintain Group Policies for Windows and configuration profiles for macOS to enforce security settings, deploy software, and manage user environments across the enterprise.
• Advanced Troubleshooting and Support: Provide advanced troubleshooting for hardware, software, and network issues on Windows and macOS desktops and laptops.
• Performance Monitoring and Optimization: Monitor desktop performance on both Windows and macOS and make adjustments to improve user experience and system efficiency.
• Asset Management: Maintain an accurate inventory of all Windows and macOS desktop and laptop hardware, including tracking of assets through their lifecycle.
• Compliance and Auditing: Ensure Windows and macOS desktops and laptops comply with corporate policies, industry standards, and regulatory requirements.
• Automation and Scripting: Develop scripts and automation tools using PowerShell, Bash, zsh, and AppleScript to streamline desktop management tasks, such as deployment, patching, and monitoring, for both Windows and macOS environments.
• User Training and Documentation: Create and maintain documentation for end-users and IT staff and provide training on new systems and processes for both Windows and macOS platforms.
• Collaboration with Other IT Teams: Work closely with other IT teams, including desktop support, IT help desk, network, security, server, and application teams to ensure seamless integration and support of enterprise systems across Windows and macOS.
• Incident and Problem Management: Participate in incident and problem management processes, identifying root causes and implementing solutions to prevent recurrence for both Windows and macOS issues.
• Vendor Management: Liaise with hardware and software vendors to resolve issues, assist with negotiating contracts, and evaluate new products for both Windows and macOS environments.
• Project Management: Lead or participate in IT projects, ensuring timely completion and alignment with business objectives across both Windows and macOS platforms.
• Configuration Management: Maintain and enforce desktop configuration management policies, ensuring consistency and reliability across Windows and macOS environments.
• Capacity Planning: Assess current and future desktop hardware and software needs, making recommendations for upgrades and replacements as necessary for both Windows and macOS.
• Innovation and Continuous Improvement: Stay up to date with the latest technology trends and best practices, continuously seeking ways to improve desktop management processes and user satisfaction for both Windows and macOS users.

Other Duties 

• Participates in project work and collaborates with other IT teams as needed 
• Provides Tier 3 support and troubleshooting for escalated issues 
• Ability to participate in on-call rotation

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish