Ingram Content Group (ICG) is hiring for a Operations Team Lead for our Quality Control department to contribute to our Operations team in La Vergne, TN.  An Operations Team Lead supports all operational and administrative activities required to run a department.   

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and manufacturing facilities function at maximum efficiency. We emphasize safety through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

What You'll Need:

• HS Diploma or equivalent
• 1 year experience with PC based applications
• 1 year work experience in a warehouse operation environment
• 6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

What You'll Do:

Essential Duties:

• Trains and develops hourly associates.
• Acts as the department contact for all warehouse systems issues and questions.
• Provides direction and leadership to associates.
• Identifies, communicates, and ensures all quality and productivity standards are met within the department.
• Researches issues, problems, or concerns and recommends solutions.
• Uses problem solving skills and computer to find track cartons
• Meets customer requests, deadlines, commitments, and quality standards in a timely manner.
• Plans and coordinates work activities, overseeing hourly associates to ensure efficient completion to tasks.
• Coordinates with other departments on workflow activities.
• Assists in administering policy and payroll activities.
• Knowledge of warehouse management systems (PKMS, AS400 or stock locator)
• Knowledge of warehouse measurement metrics
• Interpersonal skills
• Prioritization skills
• Organizational skills
• Critical thinking skills
• Problem solving skills
• Customer Service skills
• Reading comprehension skills up to high school level
• Math skills – basic arithmetic, addition, subtraction
• Oral & Written communication skills up to high school level
• Personal computing skills including PC based applications
• Attention to detail
• Ability to work safely and adhere to safety guidelines in a warehouse environment
• Ability to perform repetitive manual tasks
• Ability to coordinate workflow within a department
• Ability to work independently or collaborate in a group environment
• Ability to be flexible/multi-task based on workflow demands
• Ability to maintain reasonably reliable attendance
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

Essential Physical Demands

• Ability to walk and stand continuously during the assigned shift
• Ability to lift/carry in full range of motion up to 60lbs during the assigned shift as needed
• Ability to push/pull in a warehouse environment up to 70lbs force to push during the assigned shift as needed
• Ability to grip/grasp continuously during the assigned shift
• Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard frequently during the assigned shift
• Ability to work designated shift including overtime as required, which could include time before or after the designated shift and/or weekends
• Exposure to wide range of temperatures

 Why You’ll Love Working for ICG:

• Air Conditioned Environment
• Clean manufacturing environment
• Overtime available during peak season $$$ 
• Casual Dress Code - NO Steel Toes Required
• Onsite food & refreshments available for purchase
• Excellent growth and advancement opportunities
• Discounts on books
• Convenient Location - just 20 miles outside of downtown Nashville

Schedule:

M-F 3:30p-12:00a.

OT on the back end

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish