Sales & Publisher Services Coordinator - Ingram Publisher Services (IPS)
- Full-time
Company Description
Become a part of an innovative Publishing Services team helping to revolutionize the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world!
Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.
Job Description
Sales & Publisher Services Coordinator - Ingram Publisher Services (IPS) at Ingram Content Group in London.
JOB DESCRIPTION
Publisher Services Coordinator - Client Accounts - Ingram Publisher Services (IPS)
Job Summary
To take responsibility for being the initial and key point of contact for client publishers sold and distributed by IPS UK. The number of clients you are responsible for will depend upon a number of factors including size & requirements of individual clients and your own experience
To deliver services to clients and customers working with your team, department colleagues and other IPS colleagues.
Requirements of Role & Personal Attributes
Be a proactive and supportive key account coordinator to your publisher base
Liaise with other departments to help problem solve for publishers
Organise seasonal sales meetings
Coordinate sales material needs with publisher on behalf of sales team
Work with publishers on their critical path and metadata
Gather and provide feedback from sales team to publisher clients regarding initial print runs
Coordinate successful delivery of special event orders for client publishers
Main Duties
To take ownership of and have responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients (and customers where appropriate) accelerating these to team leaders and managers where appropriate.
To ensure accurate and timely input of data and responses to communications
To maintain company databases such as the intranet and procedures / information spreadsheets etc
Participate with other departments in the process of setting up new clients into our systems and familiarising them with our services
To proactively engage in dialogue with clients (and customers where appropriate) about their businesses and their requirements of IPS
To act as an advocate within IPS for the service needs and expectations of clients and customers.
Communicate clearly and positively with other departments of and colleagues within IPS about customer and client needs and expectations.
To ensure service level agreements with clients are adhered to and where possible improved upon.
To participate in Quality Control feedback to other departments in the Company
To maintain clear records of meetings & communications with clients in appropriate locations
To undertake and deliver projects as specified by your team leader and Managers
To undergo continuous personal and professional development in order to ensure you are equipped with the knowledge and skills necessary to provide services to our clients
To undergo ongoing training in the use of IPS systems, and to train to use new features of our systems as they are developed
Ensure compliance with Health & Safety regulations in accordance with company policy.
Qualifications
QUALIFICATIONS
• GCSE's with English language and Mathematics required.
• Minimum 1 years’ experience in publishing or related fields
SKILLS
Have good, clear written communication skills including professional management of email
Have a professional telephone manner and skills
Be available to attend meetings with clients and customers face to face and by teleconference.
Be prepared to travel to business premises offsite (for example, customer premises, client offices, book fairs etc) if requested (which may involve overnight stays away from home).
Display positive, cheerful and proactive behaviours at work and when representing the company.
Display good problem solving skills
Be calm under pressure
Actively participate in, contribute to and record internal and external meetings as required
Ensure actions arising from meetings are promptly followed up
Display a flexible attitude to your workload and team colleagues
Ability to prioritize workload and work on own initiative.
Ability to work constructively with others.
Ability to communicate appropriately with all levels of the organization.
Customer-focused approach.
Undertake all other reasonable tasks and responsibilities as requested by your manager
Ability to work in a fast-paced environment as a key member of a small team
Essential Physical Demands
• Standard office environment and mainly sedentary role.
• Ability to travel if required.
Additional Information
Perks/Benefits:
- Life Assurance
- Company Pension Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Free Hot drinks
- Service Awards
- Bonus