Become a part of an innovative Publishing Services team helping to revolutionize the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world!  

Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.

Sales & Publisher Services Coordinator - Ingram Publisher Services (IPS) at Ingram Content Group in London.

JOB DESCRIPTION

Publisher Services Coordinator - Client Accounts - Ingram Publisher Services (IPS)

Job Summary

To take responsibility for being the initial and key point of contact for client publishers sold and distributed by IPS UK.  The number of clients you are responsible for will depend upon a number of factors including size & requirements of individual clients and your own experience

To deliver services to clients and customers working with your team, department colleagues and other IPS colleagues.

Requirements of Role & Personal Attributes

Be a proactive and supportive key account coordinator to your publisher base

Liaise with other departments to help problem solve for publishers

Organise seasonal sales meetings

Coordinate sales material needs with publisher on behalf of sales team

Work with publishers on their critical path and metadata

Gather and provide feedback from sales team to publisher clients regarding initial print runs

Coordinate successful delivery of special event orders for client publishers

Main Duties

To take ownership of and have responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients (and customers where appropriate) accelerating these to team leaders and managers where appropriate.

To ensure accurate and timely input of data and responses to communications

To maintain company databases such as the intranet and procedures / information spreadsheets etc

Participate with other departments in the process of setting up new clients into our systems and familiarising them with our services

To proactively engage in dialogue with clients (and customers where appropriate) about their businesses and their requirements of IPS

To act as an advocate within IPS for the service needs and expectations of clients and customers.

Communicate clearly and positively with other departments of and colleagues within IPS about customer and client needs and expectations.

To ensure service level agreements with clients are adhered to and where possible improved upon.

To participate in Quality Control feedback to other departments in the Company

To maintain clear records of meetings & communications with clients in appropriate locations

To undertake and deliver projects as specified by your team leader and Managers

To undergo continuous personal and professional development in order to ensure you are equipped with the knowledge and skills necessary to provide services to our clients

To undergo ongoing training in the use of IPS systems, and to train to use new features of our systems as they are developed

Ensure compliance with Health & Safety regulations in accordance with company policy.

QUALIFICATIONS

•  GCSE's with English language and Mathematics required.

•  Minimum 1 years’ experience in publishing or related fields

SKILLS

Have good, clear written communication skills including professional management of email

Have a professional telephone manner and skills

Be available to attend meetings with clients and customers face to face and by teleconference.

Be prepared to travel to business premises offsite (for example, customer premises, client offices, book fairs etc) if requested (which may involve overnight stays away from home).

Display positive, cheerful and proactive behaviours at work and when representing the company.

Display good problem solving skills

Be calm under pressure

Actively participate in, contribute to and record internal and external meetings as required

Ensure actions arising from meetings are promptly followed up

Display a flexible attitude to your workload and team colleagues

Ability to prioritize workload and work on own initiative.

Ability to work constructively with others.

Ability to communicate appropriately with all levels of the organization.

Customer-focused approach.

Undertake all other reasonable tasks and responsibilities as requested by your manager

Ability to work in a fast-paced environment as a key member of a small team

Essential Physical Demands

•             Standard office environment and mainly sedentary role.

•             Ability to travel if required.

Perks/Benefits:

• Life Assurance
• Company Pension Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Free Hot drinks
• Service Awards
• Bonus