Dispute Resolution Specialist - FTC 6 Months

  • 1 Deltic Ave, Rooksley, Bradwell Common, Milton Keynes MK13 8LD, UK
  • Full-time

Company Description

Ingram Publisher Services- Milton Keynes 

Full Time, 37.5 hours per week - Mon-Fri

6 month contract with possible extension 

Job Description

Job Summary 

Supports the business by monitoring, investigating, and disputing all claims and communications received from a key client via the vendor central platform.

Communicates claims internally and work with colleagues.

Processes time sensitive claims case work and considerable evaluation, good judgment, time management and decision-making skills to achieve appropriate outcomes with the internal and external clients.

Essential Job Duties: 

Assists in managing the businesses relationship with a key client via their Vendor Central platform

  • Reviews vendor central claims and communications daily
  • Investigates claims to determine their validity
  • Gathers supporting evidence from shipper platforms, invoicing and ordering systems and colleagues
  • Disputes invalid claims and providing supporting documents as required
  • Works with multi-discipline internal departments to resolve valid claims and prevent recurrence
  • Under minimal supervision, applies existing guidelines and procedures to make varied decisions using sound judgment and experience to solve problems that are small to medium in complexity.
  • Uses independent judgment to identify problems and recommend solutions and understand when to escalate and/or collaborate with others to overcome hurdles.
  • Works with the senior finance manager to implement and support automated dispute resolution solutions to speed dispute processing
  • Works closely with the Accounts Receivable supervisor to ensure claims are treated appropriately from a financial standpoint
  • Any other duties as deemed necessary from time to time based on business needs.

Skills:             

  • Decision making
  • Problem solving
  • Customer service orientation and negotiation skills
  • Data entry skills along with an eye for numbers
  • Hands-on experience in creating and operating spreadsheet-based record keeping and analysis
  • Intermediate knowledge of Microsoft Excel and Word
  • Good verbal and written communication skills
  • Able to respond effectively to changing priorities
  • High degree of accuracy and attention to detail

Qualifications

Education:      

GCSE level including Math and English Grade C or above

Experience:

  • 2 years’ work experience in customer service or similar role
  • Experience of Vendor Central
  • Understanding of a distribution business
  • Familiarity with sales ledger procedures

Additional Information

Perks/Benefits:

  • Competitive salary
  • Generous holiday plus Bank Holidays
  • Life Assurance
  • Company Pension Scheme
  • Company Sick Pay Scheme
  • Continuous Professional Development and Training Opportunities
  • Business Casual dress code, dress down Fridays
  • Free onsite parking
  • Free Hot drinks
  • Gym Membership Corporate Discount
  • Service Awards
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