Dispute Resolution Specialist - FTC 6 Months

Ingram Publisher Services- Milton Keynes 

Full Time, 37.5 hours per week - Mon-Fri

6 month contract with possible extension 

Job Summary 

Supports the business by monitoring, investigating, and disputing all claims and communications received from a key client via the vendor central platform.

Communicates claims internally and work with colleagues.

Processes time sensitive claims case work and considerable evaluation, good judgment, time management and decision-making skills to achieve appropriate outcomes with the internal and external clients.

Essential Job Duties: 

Assists in managing the businesses relationship with a key client via their Vendor Central platform

• Reviews vendor central claims and communications daily
• Investigates claims to determine their validity
• Gathers supporting evidence from shipper platforms, invoicing and ordering systems and colleagues
• Disputes invalid claims and providing supporting documents as required
• Works with multi-discipline internal departments to resolve valid claims and prevent recurrence
• Under minimal supervision, applies existing guidelines and procedures to make varied decisions using sound judgment and experience to solve problems that are small to medium in complexity.
• Uses independent judgment to identify problems and recommend solutions and understand when to escalate and/or collaborate with others to overcome hurdles.
• Works with the senior finance manager to implement and support automated dispute resolution solutions to speed dispute processing
• Works closely with the Accounts Receivable supervisor to ensure claims are treated appropriately from a financial standpoint
• Any other duties as deemed necessary from time to time based on business needs.

Skills:             

• Decision making
• Problem solving
• Customer service orientation and negotiation skills
• Data entry skills along with an eye for numbers
• Hands-on experience in creating and operating spreadsheet-based record keeping and analysis
• Intermediate knowledge of Microsoft Excel and Word
• Good verbal and written communication skills
• Able to respond effectively to changing priorities
• High degree of accuracy and attention to detail

Education:      

GCSE level including Math and English Grade C or above

Experience:

• 2 years’ work experience in customer service or similar role
• Experience of Vendor Central
• Understanding of a distribution business
• Familiarity with sales ledger procedures

Perks/Benefits:

• Competitive salary
• Generous holiday plus Bank Holidays
• Life Assurance
• Company Pension Scheme
• Company Sick Pay Scheme
• Continuous Professional Development and Training Opportunities
• Business Casual dress code, dress down Fridays
• Free onsite parking
• Free Hot drinks
• Gym Membership Corporate Discount
• Service Awards