Business Intelligence Analyst (eCommerce)

  • Full-time

Job Description

 

VitalSource®, an Ingram Content Group Company, is hiring for a Business Intelligence Analyst to contribute to our eCommerce team in Raleigh, NC. 

The eCommerce Business Intelligence analyst will support our high growth direct to student business. The analyst will utilize a data driven approach to identify opportunities to improve sales performance and the customer experience. The ideal candidate will be a self-starter, passionate about e-Commerce, and thrive in role utilizing data to drive optimization strategies. A successful candidate should also have a strong knowledge of SQL & Excel, great attention to detail and excellent analytical and critical thinking skills.

Want to help explore and build new ways to deliver content to students? 

At VitalSource, our team is using startup technology at scale, with millions of users across the globe. Our mission is to make digital learning materials accessible and affordable to all students, and we are excited to see this spread as we expand our global reach.  

Required Qualifications:

  • Bachelor's degree
  • 5 years’ experience working in an analytical role, pulling and analyzing data sets and providing actionable insights
  • 2 year of SQL experience
  • 1 year of e-Commerce experience

Preferred Skills:

  • Knowledge of data analysis
  • Experience working with large and complex datasets
  • Experience with interpreting & communicating data-driven insights
  • Knowledge of BI and data visualization tools
  • Knowledge of e-Commerce concepts and metrics
  • Knowledge of Google Analytics and Adwords a plus
  • Knowledge of Elastic Search a plus

Key Responsibilities:

  • Extract financial, customer and inventory data from various sources and systems to develop a holistic view of business performance
  • Perform data analysis to supply business with insights on business performance and KPIs
  • Develop dashboards, scorecards and summary reports for management and stakeholders
  • Develop new insightful views to synthesize complex data
  • Identifies ways and opportunities to automate reporting for self service
  • Collaborate with sales, customer success and inventory teams to address product inventory, pricing and metadata gaps
  • Create, automate and manage performance measurement tools for eCommerce team
  • Identify ways to improve quality and use of metadata

Additional Information

Perks/Benefits

  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 15 vacation days & 12 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
    • Wellness program with access to local fitness centers for one low price
  • An opportunity to be part of a collaborative, open work space, where your contributions truly make a difference.
  • Located in the heart of downtown Raleigh with great grub options and an YMCA in the building to work it off (employer paid subsidy offered for YMCA).
  • Employer paid parking/commuter subsidy coupled with pre-tax commuter benefits for associates.
  • Casual Dress Code
  • Flexible Work Schedules (by team)
  • Free Snacks/Drinks/Coffee
  • Encouraged continued education with our tuition reimbursement program

    VitalSource Technologies LLC, part of Ingram Content Group LLC, is improving the learning experience by making it easier to create and deliver effective and affordable content. The preferred choice among educational institutions and companies for digital learning materials, VitalSource® helps over 1,000 educational content providers create and deliver seamless interactive learning experiences through its exclusive Bookshelf® platform to millions of learners at 7,000 institutions. Bookshelf users opened more than 20 million digital textbooks last year and read more than 3.4 billion pages. For more information about VitalSource, visit https://get.vitalsource.com/ 

    The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

    Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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