Business Operations Analyst - Global Catalog

  • Pitfield, Kiln Farm, Milton Keynes MK11, UK
  • Full-time

Company Description

Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world!  

Lightning Source UK Ltd, an Ingram Content Group Company, is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Lightning Source gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide bookselling channel in the industry.    

Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs. 

Ingram offers a compensation package that includes competitive base salary, incentive opportunities, and excellent, comprehensive benefits offerings.  For more information about Lightning Source and Ingram Content Group, or to view the job description and apply online, please visit our website at www.ingramcontent.com. 

Job Description

Job Summary:  Improves the discoverability, availability and conversion of Lightning Source’s (LS) 12+ million titles within Ingram Content Group’s global catalog by developing business rules and processes for catalog and feed management. Identifies and recommends technology and business solutions to remove not permitted content and ensure LS titles are fully optimized across all global selling channels with complete, accurate and enhanced data. Conducts research, manages applications, creates ongoing reporting, and provides detailed analysis for management. Works with different business owners across the company to ensure the accuracy, persistence, and optimization of the LS Catalog within Ingram Book Company outbound feeds.  

Essential Duties:

  • Manages LS catalog and enforces only permitted content
  • Ensures complete metadata, including international pricing, for all titles in distribution
  • Manages Lightning Source portion of Ingram enterprise retail data collection (scraping) program, including curation of ISBNs, reporting and analytics to business stakeholders, and internal requirements gathering and integration with vendor for any new retailers
  • Optimizes metadata based on existing tools and new technology solutions identified
  • Performs active Downstream analysis of data feeds to identify gaps, errors, and opportunities that will increase discoverability and sales of client publisher content
  • Supports the growth of our Global Connect business with reporting, data analysis, and recommended actions
  • Creates and implement data improvement processes and programs for the publishing community
  • Translates business objectives into functional requirements
  • Evaluates business processes, anticipate requirements, develop and implement solutions with business users and development teams
  • Performs regular internal business reviews for key stakeholders and/or clients
  • Creates and manages daily, weekly and monthly reporting
  • Provides detailed ad hoc analysis
  • Collaborates with global counterparts to implement global data solutions, especially our international distribution teams
  • Partners and leads cross-functional teams to identify opportunities and develop processes for continuous process improvement
  • Explores and implements process enhancements to improve efficiency and continue monitoring existing processes

Other Duties

  • Other duties as assigned

Knowledge, Skills and Abilities

  • Project management experience
  • Ability to use report writing analytical tools
  • Ability to use data visualization tools (Qlik)
  • Ability to identify and extract raw data from primary transactions systems such as databases
  • Ability to manage, transform and integrate with other datasets, in preparation for analytics
  • Ability to create impactful presentations to explain recommendations and findings
  • Ability to apply new knowledge, technology and procedure to job responsibilities
  • Knowledge of organization, operating procedures and policies of the company
  • Knowledge of data feeds (ONIX, Flat Files)
  • Knowledge of micro and macro analytics
  • Strong computer skills, including MS Office Suite applications, database information sources and web applications
  • Strong analytical and problem-solving skills
  • Strong attention to detail with ability to spot trends or errors in data
  • Strong organization skills
  • Strong communication and relationship building skills
  • Ability to balance multiple priorities
  • Ability to organize and work under strict timelines while producing quality deliverables
  • Ability to collaborate internally
  • Ability to translate data into easy-to-read reports and actionable business insights
  • Ability to understand and communicate technical concepts
  • Ability to speak, write and read the English language
  • Ability to develop constructive and cooperative working relationships with others, and maintain them over time
  • Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
  • Ability to maintain consistent, punctual and regular attendance
  • Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
  • Ability to engage in active listening with coworkers, management and clients/customers
  • Ability to apply new knowledge, technology and procedure to job responsibilities
  • Ability to meet and maintain performance objectives (standards)
  • Ability to maintain full time work schedule during normal company operating hours

Qualifications

Education and Experience

  • Bachelor’s degree or directly related year for year experience
  • 1 year business or data analysis experience
  • 2 years experience working with formal Reporting Tools/Platforms (examples: SQL, Qlik, Excel, Quickbase, SalesForce, etc.
  • 1 year intermediate to advanced experience using Excel for data manipulation, charts/graphs, pivot tables and V look-ups

Additional Information

Perks/Benefits:

  • Competitive salary
  • Generous holiday plus Bank Holidays
  • Life Assurance
  • Company Pension Scheme
  • Company Sick Pay Scheme
  • Continuous Professional Development and Training Opportunities
  • Business Casual dress code, dress down Fridays
  • Free onsite parking
  • Free Hot drinks
  • Snack and Drink Vending machines on site
  • Gym Membership Corporate Discount
  • Service Awards
  • Company Bonus
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