VitalSource®, an Ingram Content Group (ICG) company is hiring for an Integration Manager to join our team in Raleigh, NC.  This individual will provide set-up and support for complex system integrations between VitalSource platform and higher education institutions and channels to ensure effective and efficient onboarding of these integrations. They will develop and maintain efficient communications with the team, and delegate duties in the most efficient way to scale relevant processes.

The Integration Manager will work closely with the institutional team, and with product management to stay current on pipeline and upcoming product releases and improvements. They will maintain impeccable records, and a firm grasp of customer needs, conversations, and outstanding items.

Required Qualifications:

• Bachelor’s degree or related year for year experience
• 3 years’ experience in the software industry

Preferred Skills:

• Knowledge of APIs, databases, reports, and software development life cycle
• Knowledge of MS Excel
• Problem solving skills
• Ability to be flexible/multi-task based on workflow demands

Key Responsibilities:

• Designs and implements complex customer integrations and processes; integrations will include but will not be limited to: Digital textbook distribution platform, ecommerce platforms, and physical book distribution platforms all utilizing VitalSource’s suite of APIs
• Maintains expert knowledge of APIs, industry integration standards, and their real-world applications
• Maintains expert knowledge of product updates and systems interactions and how these affect integrations partners
• Gathers business requirements where necessary to engage with Product Management on development of new product features or enhancements
• Communicates company software’s current features, upcoming features and issues
• Designs and maintains processes for scaling and supporting multiple integrations that will work for rapid company growth.
• Works closely with project managers, product team, and other integration managers to assist with the design of, and evolution of core back end systems critical for growth and customer health.
• Works closely with customer support organization to design and implement 24 x 7, 365 escalation and support policies
• This list is not exhaustive

Perks/Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to local fitness centers for one low price
• An opportunity to be part of a collaborative, open work space, where your contributions truly make a difference.
• Located in the heart of downtown Raleigh with great grub options and an YMCA in the building to work it off (employer paid subsidy offered for YMCA).
• Employer paid parking/commuter subsidy coupled with pre-tax commuter benefits for associates.
• Casual Dress Code
• Flexible Work Schedules (by team)
• Free Snacks/Drinks/Coffee
• Encouraged continued education with our tuition reimbursement program

VitalSource Technologies LLC, part of Ingram Content Group LLC, is improving the learning experience by making it easier to create and deliver effective and affordable content. The preferred choice among educational institutions and companies for digital learning materials, VitalSource® helps over 1,000 educational content providers create and deliver seamless interactive learning experiences through its exclusive Bookshelf® platform to millions of learners at 7,000 institutions. Bookshelf users opened more than 20 million digital textbooks last year and read more than 3.4 billion pages. For more information about VitalSource, visit https://get.vitalsource.com/ 

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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