Project Management Specialist

  • Full-time

Job Description

VitalSource®, an Ingram Content Group (ICG) company is hiring for a Project Specialist to contribute to our Customer Success team in Raleigh, NC.  The Project Specialist partners with management to define and implement assigned project rollouts, as well as supports the implementation of products and business initiatives having internal and/or external impact within Customer Success.  This individual tracks the project’s progress, resolves issues and impediments, reports statuses, and communicates the progress internally to stakeholders..

Required Qualifications:

  • Bachelor’s Degree  
  • 2 years’ experience with project management
  • 1 years’ customer management experience
  • 1 years’ experience in the software industry

Preferred Skills:

  • Knowledge of customer metrics, methodologies, and gathering functional requirements
  • Technical project management skills

Key Responsibilities:

  • Defines plans and timelines for smaller projects based upon business needs.
  • Identifies resource needs, third-party involvement, and other pertinent matters required for the successful execution of projects.
  • Communicates with a distributed team of Engineers, Product Owners, and Testers to understand issues and impediments within the project.
  • Partners with Customer Success Managers to document products and features customers want implemented.
  • Tracks project milestones; provides basic project analysis and documents progress throughout the project. 
  • Executes tasks and maintains the implementation plans for both internal and external customers.
  • This list is not exhaustive

Additional Information

Perks/Benefits

  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 15 vacation days & 12 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
    • Wellness program with access to local fitness centers and YMCA’s for one low price
  • An opportunity to be part of a collaborative, open work space, where your contributions truly make a difference.
  • Located in the heart of downtown Raleigh with great grub options and an YMCA in the building to work it off (employer paid subsidy offered for YMCA).
  • Employer paid parking/commuter subsidy coupled with pre-tax commuter benefits for associates.
  • Casual Dress Code
  • Flexible Work Schedules (by team)
  • Free Snacks/Drinks/Coffee
  • Encouraged continued education with our tuition reimbursement program

    VitalSource Technologies LLC, part of Ingram Content Group LLC, is improving the learning experience by making it easier to create and deliver effective and affordable content. The preferred choice among educational institutions and companies for digital learning materials, VitalSource® helps over 1,000 educational content providers create and deliver seamless interactive learning experiences through its exclusive Bookshelf® platform to millions of learners at 7,000 institutions. Bookshelf users opened more than 20 million digital textbooks last year and read more than 3.4 billion pages. For more information about VitalSource, visit https://get.vitalsource.com/ 

    The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

    Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

    Privacy Policy