VitalSource®, an Ingram Content Group (ICG) company is hiring for a Program manager to contribute to our Customer Success team in Raleigh, NC. 

The Program Manager for our Inclusive Access product will support the rollout of products and business initiatives having internal and/or external application to relevant clients and programs.  They will be responsible for tracking the project’s progress, resolving issues and impediments, reporting on status, and communicating progress internally to stake holders and externally to customers.  The Program Manager will provide technical and analytical guidance to the project team while recommending actions and solutions to problems.

Required Qualifications:

• Bachelor’s Degree or directly related year-for-year experience
• 6 years project management experience to include managing multiple projects with competing deadlines 

Preferred Skills:

• Experience working with Jira and/or Salesforce

Key Responsibilities:

• Develops, implements, and evaluates scalable, enterprise-level solutions that align to clients’ unique needs.
• Defines project scope and objectives and acts as the single point of contact on assigned projects. 
• Acts as business segment owner on inclusive access initiatives beyond initial project completion.
• Represents the needs of relevant segments within Customer Success to drive effective and efficient rollout of new products and initiatives.
• Communicates with a distributed internal team of Product Owners, Testers, and Engineers to understand issues and impediments within a project.
• Partners closely with Customer Success Managers and Customer Success Specialists to understand needs of customers and define (and refine, over time) processes needed to support customers’ use cases.
• Determines required change management approaches internally and externally.
• Conducts internal and external project meetings; responsible for project tracking analysis and documenting progress throughout the project. 
• Manages communication and project progress updates between senior leadership and internal stakeholders, to ensure roadblocks, missed milestones, etc. are anticipated and identified as early as possible.
• Develops communication and implementation plans for both internal and external customers.
• Tracks projects from conception to completion and interprets all reports, diagrams, and spreadsheets from the project team to provide project status to internal and external management.
• Reports to upper management and executive teams to answer questions about projects and provide “walk-through” scenarios.
• This list is not exhaustive

Perks/Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to local fitness centers and YMCA’s for one low price
• An opportunity to be part of a collaborative, open work space, where your contributions truly make a difference.
• Located in the heart of downtown Raleigh with great grub options and an YMCA in the building to work it off (employer paid subsidy offered for YMCA).
• Employer paid parking/commuter subsidy coupled with pre-tax commuter benefits for associates.
• Casual Dress Code
• Flexible Work Schedules (by team)
• Free Snacks/Drinks/Coffee
• Encouraged continued education with our tuition reimbursement program

VitalSource Technologies LLC, part of Ingram Content Group LLC, is improving the learning experience by making it easier to create and deliver effective and affordable content. The preferred choice among educational institutions and companies for digital learning materials, VitalSource® helps over 1,000 educational content providers create and deliver seamless interactive learning experiences through its exclusive Bookshelf® platform to millions of learners at 7,000 institutions. Bookshelf users opened more than 20 million digital textbooks last year and read more than 3.4 billion pages. For more information about VitalSource, visit https://get.vitalsource.com/ 

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish