Client Integration Specialist

  • Full-time

Job Description

VitalSource®, an Ingram Content Group (ICG) company is hiring for a Client Integrations Specialist to contribute to our Customer Success team in Raleigh, NC.  This individual assists with the set-up, testing, and maintenance for systems integrations between the VitalSource platform and higher education institutions and channels to ensure effective and efficient on-boarding of these integrations.  The Client Integrations Specialist maintains impeccable records and has a firm grasp of customer needs, conversations, and outstanding items.

Required Qualifications:

  • Bachelor’s degree or related year-for-year experience 
  • 2 years customer management experience
  • 2 years of experience in information systems or with databases 

Preferred Skills:

  • Intermediate Excel experience (data manipulation, formulas, and pivot tables)
  • Experience with New Relic Insights or basic knowledge of SQL
  • Understanding of technical concepts
  • Experience organizing and prioritizing multiple projects with competing deadlines

Key Responsibilities:

  • Works to understand a client’s needs and then provides a solution by setting up, testing, and maintaining the offered systems.
  • Supports integrations that will include but will not be limited to the following: Learning Management Systems; Blackboard, Desire2Learn (D2L), eCollege, Moodle, Sakai, digital textbook distribution, ecommerce platforms, and physical book distribution platforms.
  • Maintains knowledge of core software offerings, in particular those APIs and systems that are essential for seamless communications.
  • Assists in communicating the company’s software’s current features, upcoming features, and issues.
  • Assists in creating and communicating the specific project plans to each customer at the outset of each on-boarding process.
  • This list is not exhaustive

Additional Information

Perks/Benefits

  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 15 vacation days & 12 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
    • Wellness program with access to local fitness centers and YMCA’s for one low price
  • An opportunity to be part of a collaborative, open work space, where your contributions truly make a difference.
  • Located in the heart of downtown Raleigh with great grub options and an YMCA in the building to work it off (employer paid subsidy offered for YMCA).
  • Employer paid parking/commuter subsidy coupled with pre-tax commuter benefits for associates.
  • Casual Dress Code
  • Flexible Work Schedules (by team)
  • Free Snacks/Drinks/Coffee
  • Encouraged continued education with our tuition reimbursement program

    VitalSource Technologies LLC, part of Ingram Content Group LLC, is improving the learning experience by making it easier to create and deliver effective and affordable content. The preferred choice among educational institutions and companies for digital learning materials, VitalSource® helps over 1,000 educational content providers create and deliver seamless interactive learning experiences through its exclusive Bookshelf® platform to millions of learners at 7,000 institutions. Bookshelf users opened more than 20 million digital textbooks last year and read more than 3.4 billion pages. For more information about VitalSource, visit https://get.vitalsource.com/ 

    The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

    Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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