Ingram Content Group (ICG) is hiring for a Manager, Business Operations to contribute to our Ingram Spark team in LaVergne, TN just outside Nashville.  In this role, you will provide operational management and execution of the entire IngramSpark portfolio including developing and executing against the annual strategy and developing an expense budget that supports those goals. You’ll ensure a consistent global user journey within a localized experience as IngramSpark grows its global footprint. This will include developing key metrics, KPIs and reporting on IngramSpark customer trends, keeping abreast with competitors delivering author services, and delivering experiences to ensure projected targets for new accounts, sales and revenue are being met. Finally, you will provide weekly, monthly and annual reports to the Director and team on the state of the P&L of the IngramSpark business and ensure operational coordination between and across all ICG global entities.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or related year-for-year experience in a business development or business operations role
• 3 years of experience managing teams
• 2 years of experience in publishing or comparable industry

Preferred Skills:

• 1 year of experience with Excel, including pivot tables and V lookups
• Experience using Salesforce
• Experience using Quick Base
• Data analyst and reporting experience

Key Responsibilities:

• Creates and implements systems, policies and procedures that support the strategic direction and goals of the IngramSpark business within ICG.
• Oversees the development of the IngramSpark UI/UX/platform.
• Develops and negotiates third party relationships in support of the IngramSpark Marketplace for the purpose of providing IngramSpark customers an end-to-end publishing experience.
• Drives the development and implementation of improvements related to the IngramSpark platform and experience.
• Translates business discussions and requirements into technical discussions and vice versa.
• Develops and ensures the IngramSpark expense budget supports the needs of the business and is within financial parameters set by ICG.
• Evaluates priority and revenue opportunities of third parties wishing to associate with IngramSpark through a proprietary marketplace.
• Assists in strategic development for IngramSpark, including product enhancements, user group creation, resource deployment, and marketing approach.
• Manages a team responsible for the development of detailed technical product specifications and customer training materials, FAQs and related documentation in conjunction with the proper business units at ICG.
• Serves as the primary contact for the IngramSpark LOB in working with the adjacent ICG teams in support of the IngramSpark customers to include legal, finance, sales, and IT.
• Supports the business goals as outlined in the strategic plan, and prioritizes them accordingly, while meeting customer expectations.  
• Partners with other departments to maintain a high level of operational success, ensuring operational efficiency new and existing products

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to local fitness centers and YMCA’s for one low price - onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Author events & book signings
  • Up to 40% discount off books at Ingram’s First Edition Bookstore
  • Free card registration at the Nashville Public Library
  • Free advance copies available throughout our HQ in Greater Nashville
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish