Contract Administrator

  • Aiken Rd, North Carolina, USA
  • Employees can work remotely
  • Contract

Job Description

Job Title:                     ​ Contract Administrator

Work Location:         US- Remote, North Carolina

Contract Position:    6 months


Job description:

  • Prepare service contract renewal quotations in a timely and accurate manner
  • Utilize system report to identify all eligible contracts expiring or coming off of warranty
  • Prepare quotation utilizing Baan ERP system, assign and send quotation to responsible sales contract representative


Essential Duties and Responsibilities

  • Process service contract quotations, accept customer purchase orders and process final service contracts in adherence to departmental functional work procedures and work instructions and timelines.
  • Create service contract quotes as needed, via system or manual
  • Process POS extended warranty contracts
  • Interface with other departments, including Sales, Accounts Receivable, Call Center and others to ensure internal and external customer requirements are met.
  • Understand and comply with the requirements of the Export Management System.  Understand non-compliance implications.
  • Review and comply to Thermo Electron North America contract policy.  Understand noncompliance implications.
  • Coordinate certificate of insurance requests from customers following company contract guidelines
  • Assist in maintaining customer data as related to contract quote and acceptance.
  • Maintain assigned set of work instructions as needed.
  • Process vendor forms information and bid requests as needed.
  • Assist with resolution of A/R collection issues.
  • Respond to customer telephone, e-mail orders, fax and mail communications.
  • Assist in maintaining Contract Administration customer files.
  • Authorized to generate request for credit memo per manager or finance recommendations.
  • Other duties as assigned.


Decision Making Authority

  • Authority to hold/reject customers contracts/purchase orders if terms are not within the Minimum Purchase Order Criteria, Export Management System, pricing and sales tax requirements.
  • Approve or negotiate customer contract purchase order terms and conditions to meet Fishers’ contract review guidelines.
  • Requests certificate of insurance document based acceptance of terms and conditions and meets Fishers’ contract review guidelines.


Minimum Education and Experience Requirements

  • Associate or Bachelors’ degree preferred
  • Minimum 3 years prior experience working in customer service or contract administration areas.
  • Minimum 3 years prior experience working with invoicing, accounts receivable and contract negotiations
  • Experience developing and maintaining spreadsheets in Microsoft Excel
  • Experience using Adobe Acrobat software
  • Experience with Baan preferred.
  • Experience and understanding of the end to end process of the sale of extended warranties at point of sale preferred..

General understanding of accounting principles a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.