Desktop Support Specialist

  • NE-10, Kearney, NE, USA
  • Contract

Company Description

Infotree’s approach to every employee and customer is based around making a positive impact.   We focus on over-servicing, continuous improvement and a high-quality culture.  We’re passionate about making successful matches for our employees and customers across the globe.  Infotree prides itself in our proven track record and innovative culture with 100% focus on the employees and customers.

Job Description

Please rush your resumes at [email protected] or feel free to call me @ 734-928-2477. 

Job Title: Desktop Support Specialist

Location: Kearney, IA

Duration: 6+ months

Job Responsibilities:
• Monitor and update Help Desk incident and work order tickets in Remedy within Service Level Agreements.
• Provide PC services including imaging, re-core, deployment, repair, upgrade and asset management.
• Provide end user software services for Windows, iOS, Mac, Android
• Provide dispatch service to remote users or sites (service end user at their location)
• Provide on-site support for network, server, hardware upgrades or projects at site
• Manage and report inventory at the site (Server room equipment, PC, accessories, mobiles, tablets etc.)
• Liaison with facility service providers for maintenance of A/V, UPS and Printers
• Deliver prepared training to users at sites for new equipment and software
• Ability to travel to remote sites as needed (scheduled or on-demand). Must have clean, full valid driving license.
• Ability to work off hours if needed


Required Skills
• Must have both outstanding verbal and written English communication skills.
• PC Hardware, peripheral, mobile devices, printer, networking and support experience.
• Knowledge and understanding of system management services (i.e. Altiris, MS SMS)
• Client focus: Identifies and satisfies the needs of external and internal clients. Continually pursues ways to provide value-added solutions. Builds relationships and trust with clients.
• Results orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results.
• Communications: Creates an environment that fosters open, frank communications. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Handles questions well in highly visible, challenging situations.
• Team Orientation: Works cooperatively with others. Encourages participation. Values the contribution of all team members.
• Problem solving: Makes sound, timely decisions. Evaluates short and long term impact of decisions. Demonstrates good judgment and confidence to select appropriate approach and take full responsibility for end results.

Qualifications & Certifications
• ITIL Foundation (Required)
• Microsoft Certified Professional and MCSA Windows 10 (Required)
• HDI Desktop Support Technician OR CompTIA A+ Certification (Required)
• CompTIA Network+ Certification (Preferred)
• Completion of Lenovo Warranty Service Authorization Course
• Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.
• Microsoft’s Active Directory, Remote Desktop services, and remote assistance tools

Qualifications

Qualifications & Certifications
• ITIL Foundation (Required)
• Microsoft Certified Professional and MCSA Windows 10 (Required)
• HDI Desktop Support Technician OR CompTIA A+ Certification (Required)
• CompTIA Network+ Certification (Preferred)
• Completion of Lenovo Warranty Service Authorization Course
• Microsoft Windows Operating systems, messaging, and email products including Outlook and O365.
• Microsoft’s Active Directory, Remote Desktop services, and remote assistance tools

Additional Information

All your information will be kept confidential according to EEO guidelines.