At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. We’re thrilled to have earned the #3 spot in Glassdoor's Best Places to Work 2025 UK list, a recognition based solely on reviews by those who know us best - our current and previous colleagues.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our Howick Place office in London.

Role Profile

We are seeking a high-impact, results-driven professional to serve as the Head of Benefits and Pension Operations during a 9-month maternity leave. This role is critical in ensuring the seamless management of global benefits and pension programmes, with a focus on delivering immediate results in the UK and US regions while driving strategic global alignment.

The successful candidate will play a pivotal role in shaping and executing key initiatives, including the UK and US annual benefits enrolment processes and the rollout of any new benefits programmes. The role will also involve managing a team of 8 colleagues (3 in the UK and 5 in the US), while focussing on enhancing the colleague experience, optimising vendor relationships, and identifying opportunities for global benefits alignment. This role requires a proactive leader who thrives in a fast-paced environment, demonstrates agility and flexibility, and brings innovative thinking to deliver measurable outcomes within tight timelines.

Key responsibilities

The Head of Benefits & Pension Operations is expected to assume the following key responsibilities, plus any other reasonable duties as required:

Immediate Impact and Operational Continuity

• Quickly establish themselves as the benefits expert for the UK and US regions, ensuring seamless day-to-day operations of global benefits and pension programmes.
• Lead the UK and US annual benefits enrolment processes, ensuring smooth execution, effective communication, and a positive colleague experience.

Strategic Leadership and Global Alignment

• Develop and implement short-term strategies to maintain and enhance the effectiveness of benefits and pension programmes during the maternity cover period.
• Identify and drive global benefits alignment opportunities, including exploring a global broker partnership and optimizing global benefits management.
• Introduce and implement new benefits programmes as required, ensuring alignment with organisational goals, effective communication, and a positive colleague experience.
• Lead benefits related activities in M&A (Mergers and Acquisitions) scenarios, ensuring smooth transitions, compliance, and alignment with organisation goals.
• Monitor global trends in benefits and pensions to ensure competitiveness and compliance.

Team Leadership

• Provide leadership and guidance to the team, fostering collaboration, professional development, and alignment with organisational objectives.
• Set clear goals and expectations for the team, monitor performance, and provide regular feedback to ensure high standards of delivery.
• Support team members in managing their workloads, resolving challenges, and developing their skills to enhance overall team effectiveness.
• Promote a culture of inclusivity, innovation, and continuous improvement within the team.

Change Management and Workday Integration

• Serve as the benefits lead for the UK/US Workday implementation project, ensuring seamless integration with internal benefits platforms (AON and Bswift).
• Collaborate with HR, Payroll, IT, and external vendors to manage change effectively and ensure minimal disruption to colleagues.
• Develop and execute a communication plan to keep colleagues informed and engaged during the transition.

Vendor Management and Optimisation

• Manage relationships with external vendors, brokers, and consultants to ensure high-quality service delivery, cost efficiency, and alignment with organisational goals. Drive continuous improvement in vendor performance to meet colleague needs.

Colleague Experience and Engagement

• Act as a trusted advisor to colleagues, providing clear and timely communication about benefits and pension offerings.
• Ensure a positive colleague experience during benefits transitions and annual enrolments, addressing any issues promptly and effectively.

Risk and Compliance

• Identify and mitigate risks associated with benefits and pension operations.
• Oversee and ensure compliance with all relevant local, regional, and global laws, regulations, and internal policies related to benefits and pensions.

Stakeholder Engagement

• Collaborate with HR, Payroll, Finance, and Legal teams to ensure alignment and integration of benefits and pension operations with broader organisational goals.
• Act as a trusted advisor to senior leadership, providing insights and recommendations on benefits and pension matters.
• Communicate effectively with colleagues to ensure understanding and engagement with benefits and pension offerings.

Project Management

• Lead or support ongoing projects related to benefits and pensions, such as policy reviews, system upgrades, or vendor transitions.
• Ensure timely and successful delivery of key initiatives (namely the annual enrolment in the UK and US) within the 9-month period, maintaining high standards of quality and efficiency.

Skills & Abilities

• Proven ability to deliver immediate results in a fast-paced, dynamic environment.
• Strong leadership skills, with the ability to manage and inspire an international team across multiple regions.
• Advanced analytical and problem-solving skills, with the ability to draw accurate conclusions and make sound recommendations.
• Excellent project management, budgeting, and prioritisation skills, with proven ability to manage multiple priorities under tight deadlines.
• Exceptional change management skills.
• Experience with Workday system integration, particularly in aligning benefits platforms such as AON and Bswift, to drive strategic outcomes and operational efficiency.
• Strong interpersonal skills and communication skills, with the ability to build effective relationships across all levels of the organisation.
• High attention to detail, with a hands-on approach to seeing strategies and programmes through to completion.
• Solution-oriented mindset, with the ability to challenge the status quo and develop practical, innovative solutions.
• Resilience and composure, with the ability to thrive and deliver exceptional results in high-pressure situations.
• Adaptability and a proactive approach to navigating change in a dynamic, global environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) are essential.

Knowledge & Qualifications

• Proven experience in leading an international benefits function, including US based benefit programmes, with a strong track record of delivering strategic impact within a regulated PLC environment.
• Extensive experience in managing global benefits within a fast-paced organisation, with the ability to build strong, collaborative relationships at all levels and respond proactively to a dynamic and evolving environment.
• Holds a relevant degree or professional qualification, such as a Chartered Institute of Personnel & Development (CIPD) or equivalent professional membership, complemented by substantial HR experience and in-depth knowledge of international/global benefit practices.
• Proven expertise in managing complex vendor relationships across multiple jurisdictions, with a focus on delivering measurable outcomes.
• Comprehensive knowledge of Defined Benefit and Defined Contribution pension schemes, including managing vendors across all aspects of schemes, with the ability to oversee these effectively in partnership with outsourced providers.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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