Transfer Services Specialist

  • Full-time

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We're looking to recruit a new Transfers Services Specialist. Reporting to the Head of Transfer Services, the Specialist will develop and continuously cultivate expert knowledge of the administration and management of transfer services. Transfer Services Specialists will have responsibility helping to achieve transfer targets across Taylor & Francis portfolio, including PeerJ, Dove Medical Press and F1000Research, using the variety of transfer workflows available, as appropriate. This role will also hold lead responsibility for one of the transfer workflows including applying continuous improvement methodologies to improve researcher experience and success metrics.

Closing Date: Applications will close on 24th July 2024. Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you’ll be doing:

  • Act as initial escalation point for Transfer Services Editors, providing technical support and guidance
  • Responsible for experiments to affect success metrics (offers, uptake and acceptance) of transfers
  • Contribute to efforts to raise number of transfer offers made, uptake rate on transfer offers and acceptance rates of transferred manuscripts
  • Investigate potential issues with an impact on offers made, uptake and acceptance rates
  • Contribute to strategic initiatives
  • Role-holder is proactive and autonomous, delivering an annually agreed Transfer projects.
  • Blockers and risks are escalated appropriately to the Head of Transfers Services only after tenacity and creativity have been applied
  • Effective team player, able to prioritise workload effectively to accommodate competing demands
  • Effective liaison with colleagues, stakeholders and suppliers, including prompt feedback, reporting on performance and championing escalated issues
  • Actively cultivate own knowledge of industry standards and developments to inform best practice


What we’re looking for:

  • Experience with Microsoft Office Word, Excel and PowerPoint
  • Understanding of academic publishing, preferably Journals
  • Interest in developing industry and market awareness
  • Production or content management experience (desirable)
  • Experience in Open Access publishing would be an advantage
  • Basic project management skills and understanding of Lean process methodologies would advantageous

Skills and Behaviours Required

  • While this role includes no direct line management, ability to influence and persuade, as well as monitor and support team project working would be a distinct advantage
  • Support and contribute to delivery of business results
  • Teamwork, networking and building relationships
  • Calm and logical response under pressure
  • Being responsible for managing own workload
  • Attention to detail
  • Ability to prioritise appropriately and work to deadlines
  • Excellent written and verbal communication skills
  • Handle and communicate information sensitively and professionally
  • Financial, industry and Commercial awareness
  • Customer focus
  • Accountable for managing own learning, taking responsibility to identify and develop skills gaps and active knowledge sharing.
  • Agile product development principles would also be advantageous.

Additional Information

What we offer in return:

  • An excellent work/life balance with a fantastic, flexible working culture
  • 25 days annual leave per year plus a day off for your birthday 
  • 3 additional discretionary days off during the holiday season at the end of the year 
  • 4 paid volunteering days each year 
  • Company funded single cover private medical insurance  
  • Employee assistance programme – offering 24/7 well-being support 
  • Share Match – Plan that matches every share purchased with two free shares. 
  • Pension scheme 
  • Life assurance, plus optical and medical care

What you should know:

  • This role will be based in the UK and you must have the right to live and work in the UK.
  • Taylor & Francis has flexible hybrid working options for how employees can work based on their role. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance to ensure that as a balanced worker they can make it to our office locations to collaborate as required.

Being Yourself at Taylor & Francis 

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. 

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information. 

To find out more about our business and the great career opportunities please go to our Careers Site:


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