Journals Sales Support Coordinator(Maternity Cover, 9 months)

  • Full-time

Company Description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

Are you looking to work as part of a successful sales team? Do you have great customer service experience? Do you want to join a team that works closely with academic customer from across the UK /EMENA region? Do you have an enquiring mind and an eye for detail?

Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator. As an integral part of the Sales Team you will be providing an essential link between Sales, Customer Services, Finance and our customers. The focus will be on Key Accounts and Consortia across the region.  This position is a key role within the Journals Sales Team working across all subject areas including, Social Science and Humanities, Science and Technical and Medical.

Closing Date: Applications will close on 25th July 2024. Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you’ll be doing:

  • Daily communication with Sales Managers, our Customer Services Team, customers and other departments as needed.
  • Handling customer correspondence, quotations, orders, access issues and other requests via email and telephone.
  • Producing reports relating to titles and price information for customers, subscription agents and Sales Managers.
  • Using internal systems and databases to investigate and answer customer queries regarding subscriptions as well as Open Access, the running of quotes, preparing invoices and compiling details on Journal Collection title lists and prices. 


What we’re looking for:

  • Communicate effectively both verbally and in writing with our clients and at all levels of the business.
  • Have excellent time management and organizational skills, including experience working to tight deadlines.
  • Have a flexible, proactive and enquiring outlook with an excellent attention to detail.
  • Be supportive of the wider team.
  • Have experience with Microsoft Office programs (Outlook, Word, Excel) the ability to search and compile spreadsheets from data.

As this role supports sales across the UK/EMENA region, an interest in and awareness of country cultures and/or the ability to speak an additional European language would be advantageous but is not essential. Publishing industry knowledge would also be desired but is not essential as full training will be provided.

Additional Information

What we offer in return:

  • An excellent work/life balance with a fantastic, flexible working culture
  • 25 days annual leave per year plus a day off for your birthday 
  • 3 additional discretionary days off during the holiday season at the end of the year 
  • 4 paid volunteering days each year 
  • Company funded single cover private medical insurance  
  • Employee assistance programme – offering 24/7 well-being support 
  • Share Match – Plan that matches every share purchased with two free shares. 
  • Pension scheme 
  • Life assurance, plus optical and medical care

What you should know:

  • This role will be based in the UK and you must have the right to live and work in the UK. Taylor & Francis has flexible hybrid working options for how employees can work based on their role.
  • This is a 9 months maternity cover role. 

Being Yourself at Taylor & Francis 

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. 

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information. 

To find out more about our business and the great career opportunities please go to our Careers Site:

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