Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Each of our five operating divisions has a distinct focus:

Informa Connect aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.

Informa Intelligence provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge.

Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

Informa Tech aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide.

Taylor & Francis commissions, curates, produces and publishes scholarly research and reference-led content in specialist subject areas, advancing research and enabling knowledge to be discovered and shared.

Our sixth division is Global Support, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.

Our Guiding Principles

Our four guiding principles are a clear statement of what we believe in.

Taken together, they define our goals and provide a focus for all Informa’s activities. The principles give a perspective on our culture and way of working, making the company easier to understand, trust and do business with.

Think big. Act small. 
We love ambitious thinking and taking bold options. At the same time, we recognise that success also comes from rolling up our sleeves, sweating the detail and taking personal ownership of the things that matter.

Trust must be earned.
We don’t just say we’re specialists, we live and breathe the subjects we work in and the communities we work with. By getting closer to our customers and partners, and offering support every step of the way, we build trust and the confidence to rely on us to do the right things, in the right way.

Success is a partnership.
We get to better answers by combining skills and talents, joining forces and embracing ideas, wherever they come from. This broadens perspectives, expands horizons, sparks innovation and keeps our thinking fresh.

More freedom. Fewer barriers.
We’re light on our feet. We do things swiftly, flexibly and with as few obstacles as possible. Our colleagues have the freedom and autonomy to think fast, act on opportunities and do what is best and most sustainable for us and our customers.

The Sales Operations Executive plays a crucial role in supporting a business unit sales team operating across diverse regions, brands, and customer segments. As an integral part of the Sales Operations function, this role provides structured sales administration, Salesforce (CRM) support, data analysis, reporting, and information entry assistance to Sales teams. Reporting to the Sales Operations Manager/Team Leader, the Sales Operations Executive is well-versed in Sales systems, including Salesforce and ESOP.

The position involves ensuring data quality, accuracy, and consistency for the business unit, while also offering support for specific reporting or analysis needs. Beyond assisting business unit sales teams, the Sales Operations Executive collaborates with Exhibitor Marketing, Event Ops, and Customer Service teams, handling data list pull requests and reporting requirements.

Responsibilities

• Manage and update Salesforce (CRM) and associated Sales order processing tools (ESOP, ASOP, ISOP) with sales contracts.
• Serve as Subject Matter Expert (SME) on Salesforce business processes for sales teams, addressing contract validation, invoicing matters, floorplan amendments, etc.
• Support the setup of products (events, sponsorship and digital).
• Act as a liaison point with Customer Service and Event Operations teams for customer data and event floorplan queries.
• Serve as a key liaison point with the Customer Service Team to handover contracted customers for post-sale customer processes.
• Collaborate with the Sales Excellence team in pre-show and onsite rebook activities, ensuring alignment with Salesforce, ESOP and Expocad sales figures.
• Provide support to the Sales Analyst by supplying the right data and information to enable insights during budget and strategy sessions .

Skills Required

• Proactive handling and response to queries from internal customers.
• Proficient in Microsoft tools.
• Excellent knowledge of Salesforce.
• Excellent knowledge of Excel.
• Previous experience in the B2B / B2C Trade Show and Events industry.
• Candidates must be eligible to work in the country for which they are replying.

Desired 

• Experience in O2C process.
• Ability to consistently use MS Excel advance formulations and pivots.
• Ability to build reports in Salesforce.

• Well organised with excellent time management skills.
• Strong interpersonal skills, a confident personality, and a high level of enthusiasm.
• Proven ability to work effectively under pressure.
• Ability to navigate and thrive in a matrix organisation.
• Working independently and with minimal supervision.
• Proven stakeholder management skills.