About NetLine Corporation: 

NetLine empowers B2B marketers to scale revenue via an all-in-one buyer engagement platform that delivers unparalleled buyer-level intent data and lead generation capabilities.

Operating the only buyer-level intent platform, INTENTIVE, delivering real-time insights into "who" is actively expressing intent in an account, "what" actions that person is taking, "when" those actions took place, and uniquely "where" those actions occurred, including offline Event Intent data, NetLine fast tracks buyer transparency. In addition, NetLine also operates the largest B2B content-centric lead generation platform offering content syndication, lead generation, account-based marketing, lead management, and more. 

Founded in 1994, NetLine is a part of Informa Tech, a leading provider of market insight and market access to the global technology industry. Successful B2B Marketers Start with NetLine; visit www.netline.com. 

The role of Client Services Account Manager is pivotal in serving as the primary liaison between NetLine’s Lead Generation Services and its clients. The main responsibility of the Client Services team is to ensure client needs are met to enhance customer satisfaction and drive profitability for NetLine, a division of Informa Tech.

A successful Client Services Account Manager will focus on improving both customer satisfaction and service delivery efficiencies. The ideal candidate should demonstrate exceptional flexibility, dedication, integrity in client service, meticulous attention to detail, and adeptness in managing multiple projects simultaneously.

RESPONSIBILITIES:

• Manage and cultivate relationships with new and existing clients, providing detailed project management to coordinate and execute campaign deliverables successfully.
• Handle key strategic campaigns and engage in effective communication with key stakeholders.
• Generate and maintain campaign analysis reports using internal tools to update clients on the status of their programs and provide regular optimization suggestions.
• Utilize NetLine's Portal platform for creating campaign offers and monitoring campaign results daily.
• Communicate effectively with clients via email and phone calls to proactively deliver contracted campaigns based on strategic planning.
• Foster growth in client relationships to support account base renewal and retention, providing sales operations support.
• Participate in regular campaign meetings with clients, offering feedback and updates on campaign results, and creating optimization plans for campaign success based on received feedback.
• Develop a deep understanding of our clients' objectives, audiences, and competitive landscape to ensure campaign success.
• Collaborate cross-functionally with other departments to ensure proper resource management and drive continual innovation and improvement.

• Bachelor's degree (BA/BS) in Business Communication, Marketing, or related field.
• 3-5 years of experience in client/customer management, online marketing, internet advertising, or related areas.
• Profound understanding of marketing fundamentals.
• Exceptional analytical skills in performance measurement and management.
• Demonstrated flexibility, proactiveness, outgoing personality, results-oriented mindset, and meticulous attention to detail.
• Ability to efficiently handle multiple tasks in a fast-paced, deadline-driven environment.
• Outstanding written and verbal communication skills, coupled with strong time-management abilities.
• Proficiency in using Microsoft Office products.
• This role offers a salary ranging from $59,500 to $80,000 annually, along with a year-end bonus.
• The expiration date for this job advertisement is May 12, 2024.

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks 
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year 
• Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount 
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs 
• As an international company, the chance to collaborate with teams around the world