Informa is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa’s divisions include:

Informa Connect, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn and share knowledge.

Informa Intelligence, providing digital intelligence and data-based products, consultancy and research services that help businesses in specialist markets make better informed decisions, spot opportunities and gain competitive edge. 

Informa Markets, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive. 

Informa Tech, a division bringing specialism in technology. We aim to inspire the global technology community to design, build and run a better digital world through research, media, training and events that inform, educate and connect businesses and professionals working in technology.

Taylor & Francis, specialist in scholarly research and in helping academic and research communities make new breakthroughs.  We commission, curate, produce and publish scholarly research and reference-led content in specialist subject areas, helping to advance research and enabling knowledge to be discovered and shared.

Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations.  As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

Overview

This role will involve working with the team to collect all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met.   

You will be working closely with the division finance director, monitoring performance levels and being the main key contact to our various business divisions. You will also need to work closely with the other Order to Cash teams, mainly the Customer Operations team (Billings) and Cash Applications team.

You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers, colleagues and external third parties at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.  

You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.   

Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties. 

The role will be based in the Saudi Arabia as part of MEA SSC team, direct reporting line to the regional MEA O2C Lead and dotted reporting line to the Finance Director.  

Key Responsibilities

The Credit & Collections Manager is expected to assume the following key responsibilities plus any other reasonable duties as required: 

• Drive efficiencies and optimisation of credit and collection process and is dedicated to the optimization and harmonization of the process across the team members.
• Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met. 
• Full end to end responsibilities for all credit & collections activities, including collections, reporting, legal processes, etc.
• Ensure timely collections and implement credit policies.
• Collect, manage, and analyse credit information from relevant stakeholders.
• Notify and follow up with debtors by email, telephone call or visits of upcoming or outstanding invoices.
• Negotiate payment plans and settlements with debtors, including fixing terms and conditions.
• Make notifications in client accounts of interactions and status, such as payments or purchasing activities.
• Reply promptly to client questions and concerns received by calls or via written communication.
• Manage complex disputes and escalate higher level disputes to the Finance Director / MEA O2C Lead
• Initiate legal action against debtors who evade or refuse repayment according to the terms and conditions.
• Process irreconcilable debts, to be documented and recorded.
• Arrange for account statements to be forwarded to clients each month, updating records when necessary
• Establish and maintain regular communications and visits with clients to facilitate periodic payments.
• Follow up on requirements received from government entities through different channels including “Etimad” platform.
• To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision.
• Responsible for minimising any unallocated cash items sitting on your team’s accounts.
• Implementing and/or maintaining controls
• Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division.
• Provide/complete necessary documentation to customers to ensure the payment can be processed (residency forms, tax certificates, etc.)
• Determine Provision Calculations
• Point person for accounts that require final demand letters and/or need to be turned over to third party collection agencies.
• Month End reporting/Ad Hoc reporting/Requests
• Internal/External Audit Support

Leadership:

• Primary point of contact for the Business Division.
• Build close internal and external relationships with Sales and customers.
• Ensure that planning and prioritisation of work within the team is enough to maintain and improve performance metrics.
• Support, assist and cover team members where necessary.

• More than 8 years of experience in credit controlling and collection management.
• Ability to work independently with minimal supervision to accomplish team goals and objectives.
• Solid at building relationships with stakeholders within and outside of the organization.
• SAP knowledge is preferred, and familiarity with governmental platforms (e.g., Etimad), including analyzing payment patterns and data entry.
• Strong and proven experience in dealing with Government bodies and following up with procurement and finance departments in the public sector.
• Excellent verbal communication skills
• Impeccable attention to detail
• Ability to thrive under pressure and adhere to constant and challenging deadlines.
• Proven track record of negotiating payments and handling disputed charges.
• Be able to manage competing priorities and achieve deadlines, while delivering a high standard of work and supporting the team as and when needed.
• Good presentation skills

Skills & Abilities

• Excellent communication skills at all levels including a wide range of stakeholders within the business.
• Continuously drives & improves processes & systems.
• Excellent problem-solving skills
• Be proactive, take initiative, and encourage teams to do the same.
• Knowledge and ability to use relevant internal systems.
• Act with integrity, tact and diplomacy
• Excellent influencing skills
• Highly organized, and diligent with attention to detail and the ability to maintain these skills whilst working under pressure.
• Advanced skills in Excel, Word & Outlook are essential.
• Confident with presentations&&&