Travel Success Consultant/Customer Service

  • Full-time

Company Description

Informa is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations.  As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

Job Description

This position is for a full-time Travel Success Consultant who possesses strong administrative and customer service skills. This position will be responsible for assisting and supporting our internal colleagues with complex or group business travel bookings and ensuring the Travel Team operates effectively and successfully with this new role.

The successful applicant must be motivated, have a solid work ethic, business travel booking experience preferred, a strong knowledge of the travel industry, ability to multi-task with exceptional attention to detail and to building excellent rapport with stakeholders.

Responsibilities of the Role

  • Provide highest level of customer service and care to stakeholders in assisting with their travel booking needs and meeting their requirements.
  • Respond to all communications and correspond proactively, promptly, efficiently, and accurately
  • Handle all bookings within the given timeframe and communicate with members of the team to ensure thorough understanding of given tasks
  • Working with required budgets and ensuring bookings are within the prescribed costs.
  • Research and compare available travel and hotel accommodations to identify the best available option for each travel need.
  • Advise travellers of and assist with any need for specialized travel documents such as visas or passports.
  • Report and investigate errors or traveller complaints to seek satisfactory resolution working with our global TMC and partners.
  • Build professional relationship with key stakeholders and understanding their needs.
  • Report to department on the status of ongoing projects.
  • Complete other general administrative tasks and perform other duties as assigned.


  • 1 year of administrative support experience 
  • Excellent verbal and written communication skills.
  • Strong working knowledge of the travel industry.
  • Excellent decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal.
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills and ability to maintain rapport with a variety of stakeholders.
  • Travel booking experience not required.  Training is available. 

Additional Information

  • The salary for this role is $40,000 - $50,000 depending on experience

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

  • Learning and development plan to assist with your career development  
  • Medical, dental, and vision insurance options
  • 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!  
  • Competitive Benefits with 401k match 
  • Paid parental leave 
  • Work with a high quality of specialist products and service  
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
  • ESPP - become a shareholder  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. 

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