Sales Support Coordinator & Salesforce Campaign Admin - Informa Connect

  • Full-time

Company Description

Informa Connect, is the world’s leading facilitator of knowledge sharing and business connections. We connect communities around our leading brands, through year round provision of high quality digital and face to face content, networking and professional development and learning opportunities. We provide the highest-quality content and thought leadership alongside platforms for connecting and collaborating, giving our customers real advantage. We are the world’s largest events producer with several thousand events annually welcoming 150,000 delegates in over 70 countries.

Job Description

We are seeking an ideal candidate to provide sales support to our Life Sciences Portfolio sales teams. The primary responsibilities include identifying information and process improvements that drive growth, ensuring accurate reporting within Salesforce, coordinating with multiple stakeholders for executing events, and contributing to standardizing best practices across brands. This role involves working within a team that oversees the full Rebook process and requires collaboration with various departments.

Sales Coordination:

  • Process and prioritize incoming contracts and communication:

    • Monitor and expedite contracts received from sales managers
    • Assist in managing product inventories, both floorplan and digital
    • Work with finance to ensure proper item codes and categorization within SAP
  • Research internal inquiries between billing and sales teams to improve client invoicing process:

    • Liaise with internal billing teams to resolve queries and address issues
  • Ongoing:

    • Attend team meetings as required
    • Support setup and onboarding of new platforms
    • Generate performance reports for online/digital components and present them in a client-friendly manner
  • Salesforce:

    • Create Salesforce campaigns and maintain campaign information, including sales targets
    • Handle general reporting, such as weekly sales and contract submissions for billing
    • Assist with debt collection by tracking current quarterly debt and payment status
    • Take ownership of sales leaderboard software and foster a celebratory culture
    • Update customer records as needed
  • Rebook:

    • Play a key role in the rebook strategy and implementation to drive renewals across our product suite
    • Collaborate with sales to develop the renewal price book and update it in Salesforce
    • Bulk rebook current year's opportunities to the 2022 campaign and assist in creating client-specific contracts
    • Attend key events onsite to support rebook meetings and track onsite sales
    • Organize the onsite Sales Office in coordination with the operations team

Marketing Coordination:

  • Assist Sales Marketing with changes to sales collateral and brochures, including floorplan
  • Update event websites with client login information
  • Help manage the sales team's presence at external meetings, including booths, publication distribution, and overall visibility
  • Collaborate with production and digital program managers to ensure timely delivery of ordered quantities
  • Utilize data collected from events/products to identify leads for future events/products, supporting the sales team



  • Highly organized, strong attention to detail, with the ability to work in a deadline-oriented environment
  • Proven experience working in a customer focused, revenue generating environment with excellent verbal and written communication skills
  • A team player with a “can-do” attitude who is eager to learn and grow within the Informa family
  • Strong proficiency with MS Office products (Word, Excel, PowerPoint, Teams)
  • Experience working with sales tools such as Salesforce
  • Sales Reporting (with use of SalesForce)


  •  Bachelor’s degree preferred
  •  1+ years of experience as a Sales Administrator or other administrative role
  •  Proficient with CRM software and Microsoft Office
  •  Strong knowledge of sales performance metrics and KPIs
  •  Outstanding organizational and multitasking skills
  • Able to prioritize work and succeed under deadlines

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include: 

  • Learning and development plan to assist with your career development   
  • 25 days annual leave, 4 days for volunteering and a day off for your birthday!  
  • Competitive Benefits
  • Work with high quality specialist products
  • Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration   
  • Share-Match options - become a shareholder   
  • Regular social events and networking opportunities   

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can
succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

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