Business Analyst, ERP Platforms

  • Full-time

Company Description

Informa is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa’s divisions include: Informa Connect, Informa Intelligence, Informa Markets, Informa Tech, Taylor & Francis and Global Support.

Global Support is Informa's sixth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations.  As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.


Job Description

The Foundations Portfolio coordinates and manages delivery of projects involving Foundations Platforms Teams (SAP, Oracle, CRM/Ecommerce) including Mergers/Acquisitions and Divestments activities.

Today, our teams support technology, process and people change across our four Divisions (Markets, Connect, Tech, T&F), M&A activities as well as Group Finance, Group HR and internal Group Operations led change.

Projects may be initiated by Informa's Divisions or by Group Technology itself and range from discrete projects impacting one team or business area through to mutli team, multi platform initiatives requiring extensive coordination and collaboration.

Group Technology have a newly created opportunity for an experienced Business Analyst to join the Foundations Platforms Portfolio, enabling and accelerating the delivery of change involving Foundations Platforms Teams (SAP, Oracle, CRM/Ecommerce). Our teams deliver technology, process and people change across four Divisions (Markets, Connect, Tech, Taylor & Francis), as well as Mergers & Acquisitions, Group Finance, Group HR and internal Group Operations.

The Business Analyst will work closely with the Head of Portfolio , PMO colleagues, and other BAs to support Business Leads and delivery teams to make informed decisions and to deliver value more effectively. An excellent opportunity for a BA who is inquisitive about context behind projects, and being a trusted partner to Business Leads and teams to mobilise change initiatives. They will leverage their previous experience to guide teams through the analysis and information needed to shape initiatives, as well as proactively identifying Subject Matter Experts who need to contribute.

The Business Analyst reports to Head of Portfolio - working closely with PMO colleagues, and other BAs, providing analysis, tools and expertise to define, shape and understand initiatives.

  • Work with other BAs and PMOs to embed an improved governance process and lifecyle, supporting stakeholders to more efficiently and effectively deliver end to end initiatives.
  • Successful candidates wil show strong interest in the context behind projects, and being a trusted partner for Business Leads and teams. They work closely with teams, guiding them through analysis and data needed for Inception and Shaping phases.
  • The Business Analyst will draw on previous project delivery expereince, to ask the right questions and will proactively identify and engage Subject Matter Experts.
  • BAs are key to ensuring that documentation is completed on time, to the right quality but is also meaningful and clearly articulates business problems and requirements.
  • The Business Analyst will need a collaborative and pragmatic approach to Business Analysis, documentation and data. Deploying high empathy, strong stakeholder engagement and communication skills.
  • Ensure that the projects they are supporting have had the appropriate alignment discussions and workshops, to enable complete documentation.
  • Work with stakeholders to ensure that the context behind documentation is well understood and to improve quality of information for better decision making.
  • Work closley with other PMO and BAs in the team to provide the right support and keep the GT teams updated and engaged early, regarding solution options.
  • Act as eyes and ears to pre-baked solutions, and assumptions which may require early support to course correct.
  • Proactively support project teams with articulating key drivers, requirements and priorities.
  • Assist with articulating key elements of scope, key user groups/personas, and features etc.
  • Assist with alignment around What Good Looks Like / Success Criteria / Definitions of Done.
  • Assist with options for breaking down larger projects and articulating priorities and sequencing of deliverables.
  • Place strong emphasis on challenging the thinking and assumptions behind costs, benefits and potential solutions. Take the lead on acquiring important data for decision making e.g. number of users, systems, scale, complexity, financial investment, full cost picture, dependencies..
  • Ensure that risks, issues and dependencies are flagged and that solution assumptions are ratified by GT / GBS teams as soon as possible.
  • Bring relevant experience from other IT projects (ideally in the ERP, CRM or Ecommerce space, or Business Process Re-engineering)
  • Bring Analysis tools and problem solving techniques - and deploy when appropriate, to support with progression of project governance and good decision making.
  • Assist with a data driven cycle of continual improvement activities, including a six monthly survey, proposed improvements (and potential future Net Promotor Score/Balanced Scorecards), and communications to stakeholders.
  • Champion the Retrospective approach within intiiatives, inputing and supporting with high priority actions and lessons learned.
  • Bring Business Analysis tools and problem solving techniques - and deploy when appropriate to support with progression of project governance and good decision making.


Qualifications, key skils and experience:

  • A Business Analysis Certification in Business Analysis and/or Requirements Engineering, or or Professional of Business Analysis (PMI-PBA) or similar.
  • IT knowledge, data modelling and analysis.
  • Significant experience of working as a BA on a range of IT projects (ideally including ERP and/or CRM/Ecommerce)
  • Experience of chairing requirements and business case discussions, understanding business context, eliciting requirements and challenging on priorities.
  • Experience with producing high quality documentation and being able to clearly and succinctly articulate this.
  • Strong stakeholder engagement, and workshop facilitation, listening skills
  • Ability to influence without authority and to ask powerful questions.
  • Experience in BA roles on IT projects, including multiple systems and hand-offs
  • Strong with data, IT detail and information
  • Experience in collaborating on documentation using a range of tools
  • Collaborative and customer focused mindset - enablign the business to deliver outcomes efficiently and effectively

Additional Information

Why work for Informa?

  • Flexible working environment
  • Learning and Development plan to assist with your career development
  • 25 days annual leave plus bank holidays, 4 days for volunteering and a day off for your Birthday
  • Central office in Blackfriars, close to mainline and Underground stations, an onsite gym and restaurant, and a variety of amenities nearby
  • Opportunity to work with market-leading products across the Lloyd’s List group of services
  • Other flexible benefits include Healthcare, Cycle to Work scheme and Season Ticket Loans
  • 5% Pension match and Life assurance
  • Share-Match options - become a shareholder
  • Regular Social Events and Networking opportunities across Informa


We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information

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