Sales Support Coordinator - eBooks and Online Resources

  • Full-time

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We have an exciting opportunity for a Sales Support Coordinator to join our eBooks and Online Resources sales team serving Australia and New Zealand. Your role will involve communication of information on our products and services to customers and prospects, attendance at professional meetings and conferences and in-person client visits across the territory. You will be part of the team responsible for the sales and promotion of eBooks and Online resources within the region, reporting to the Online Resources Sales Manager, ANZ (Books) and will assist in achieving local and global sales targets and objectives.

Closing Date: Applications will close on 31 March 2023. Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We, therefore, encourage you to apply at the earliest opportunity.

What you will be doing:

Help us progress human progress through knowledge! As a Sales Support Coordinator, you will aid in our mission by…

  • Generating reports that assist in sales analysis and account management (eBook entitlement reports, RADAR reports, Salesforce reports ,MARC Records, Title lists etc.)
  • Handling customer service enquiries, orders and troubleshoot customer service problems
  • Providing after sales care by sending weekly and monthly license updates, usage, denials and MARC records for key clients and sales agents on an ongoing basis
  • Providing administrative support to the ANZ Sales Department


What we are looking for:

  • Demonstrable experience in customer service and/or administration
  • Proficient with Microsoft Office
  • Knowledge of CRM software desirable
  • Excellent oral and written communication skills, with a high level of accuracy
  • Strong numerical skills
  • Ability to take initiative and work independently
  • Ability to simultaneously manage and prioritize multiple tasks
  • Interest in academic publishing

Additional Information

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return:

  • An excellent work/life balance with a fantastic, flexible working culture
  • 20 days annual leave per year, increasing to 25 days upon completion of 2 years services, plus an extra day off for your birthday (pro-rata for hours worked)
  • 4 paid volunteering days each year(pro-rata for hours worked)
  • Superannuation and Group Life Insurance
  • Employee assistance programme – offering 24/7 well-being support
  • Performance bonus
  • Share Match – plan that matches every company share purchased with two free shares

Additional Information:

  • This role is open to candidates in all locations across Australia and requires the right to live and work in Australia.
  • Flexible working is offered with this role (be that remote, in the office or hybrid), however occasional travel within ANZ and occasional travels to the wider APAC region for internal meetings may be required

Training And Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

Interview process:

Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]

Being Yourself at Taylor & Francis

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

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