Business Process Manager

  • Full-time

Company Description

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge.  We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

What we offer in return

  • 25 days annual leave (plus 3 additional discretionary days at Christmas)
  • 4 paid volunteering days each year
  • Day off for your birthday each year
  • Employee assistance programme – offering 24/7 well-being support
  • 10% Annual performance bonus
  • Share Match – Plan that matches every share purchased with two free shares.
  • Pension scheme
  • Life assurance, plus optical and medical care.

Job Description

We are currently recruiting for a Business Process Manager to join our Continuous Improvement Team.  A specialist in process quality and/or Lean Six Sigma, you will be responsible for managing Digital Business Process Management (DBPM) systems and tools, maintaining and developing them as a key aspect of continuous improvement infrastructure at T&F.

You will build good relationships with stakeholders to ensure clear understanding of DBPM standards, governance and practice through transparent communication and effective change management. You will also track and report on all aspects of DBPM usage and control associated with efficiency, quality and customer value.

This role  will be based predominantly remotely from home in the UK, with regular travel (approx. 1 day per week) to our office in Milton Park, Oxfordshire, as required.

Closing date for applications: 28th March 2023.

What you’ll be doing:

  • Manage the engagement around DBPM process management system or tools, including being the technical point of contact for internal and external stakeholders
  • Managing all aspects to ensuring the smooth day-to-day running of DBPM process management system or tools, including working with suppliers and advising on best practice
  • Managing reporting associated with the DBPM system or tools, including provision of regular timely reporting and its development to meet stakeholder requirements
  • Set standards for DBPM governance and practice at T&F, including templates and training support for all colleagues using the system
  • Pilot improvements to DBPM standards, using Lean Six Sigma tools
  • Promote knowledge sharing of process management system or tools, e.g. by identifying appropriate experts, creating communities of practice, and advising on effective use of newsletters, SharePoint, noticeboards, reference libraries and technological solutions
  • Report clearly and consistently on progress using agreed KPIs and KRIs
  • Advise on best practice around the creation, dissemination, and maintenance of process documentation, process standards and change management processes associated with DBPM
  • Maintain, use and share up-to-date knowledge of DBPM, including standards, frameworks and process documentation
  • Communicate effectively with stakeholders, using multiple channels and formats, based on a clear communication plan


If the below sounds like you, we'd love to hear from you:

  • Experience of creating and managing process documentation
  • Experience of developing process documentation governance and standards
  • Positive approach to problem solving, resolving conflicts and overcoming obstacles
  • Comfortable using Kanban boards and project management software
  • Strong team working and interpersonal skills, able to collaborate to achieve as a team
  • Good influencing skills and stakeholder management
  • Demonstrated use of Lean or Six Sigma process improvement tools and methodologies
  • Demonstrated delivery of improvements, including appropriate use of technology to share progress
  • Demonstrated knowledge of data analysis
  • Techniques for eliciting and analyzing feedback
  • Self-starter, able to use own initiative, able to self-organise
  • Adaptable; responding quickly to change
  • Collaborative approach to analysis and identifying solutions
  • Driven to achieve and deliver quantifiable results
  • Proven ability to network and build relationships
  • Strong numerical and verbal reasoning skills, as well as attention to detail
  • Commercial awareness and customer focus, including analyzing feedback
  • Strong Excel skills, comfortable using data

The following would also be advantageous however full training will be provided:

  • Experience of managing and overseeing systems/software for project or process management
  • Experience of working with software suppliers
  • Experience of training others in a skill
  • Techniques for change management
  • Understanding of publishing process and systems

Additional Information

This role  will be based predominantly from home in the UK, with regular travel (approx. 1 day per week) to our office in Milton Park, Oxfordshire, as required. You must have the right to live and work in the UK.

    Training And Professional Development:

    We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

    Interview process:

    Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

    Taylor & Francis Group an Informa Business

    We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]

    Being Yourself at Taylor & Francis

     If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

    Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor.

    We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site:

    Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.


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