Lead Engineer - Digital Service Delivery

  • Full-time

Company Description

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

Job Description

We are looking to add a SFDC Technical Lead to our Support team. The candidate will lead a team of support engineers in the design, development, implementation, automation, and management of SFDC platforms for our business and report to our Engineering Manager- Service Delivery. The candidate will manage, teach, coach and mentor team members in all areas of the software development life cycle and ensure that the team meets the defined SLA with at-most quality. Also, the Candidate must drive the initiatives towards providing best in class customer experience to the users. All applicants must exhibit the qualifications listed.

What you’ll be doing:

·         Lead an Agile engineering or support team, orchestrating and maintaining the highest level of Engineering and DevOps principles and practices throughout the Software Development Life Cycle by engaging with development, operations, and architecture teams.

·         Define delivery phases and perform project, task and individual management duties for team, setting activities, sub-activities, and milestones, while ensuring that development and delivery standards are enforced to the highest degree possible.

  • Manage and improve our Continuous Integration, Delivery, and Deployment processes, teams and users, ensuring a high quality and rate of delivery.

·         Work closely with Project Managers and Support Analysts to produce accurate delivery estimates and manage the transition from analysis through to design and delivery.

·         Orchestrate the continual release of detailed reports that exhibit the assessments, responsibilities, achievements, SLA’s and OKR’s related to team and service management.

·         Configure and perform infrastructure and software integration, delivery and deployment by engineering completely automated workflows.

  • Deploy and debug solutions as needed in accordance with best practices throughout the development lifecycle, catching and solving issues before launch.

·         Plan, design and develop cloud-based applications, services and platforms.

·         Ensure compliance with company security guidelines and requirements.

·         Maintain data management and storage solutions, such as databases, search indices, file storage, backup, recovery and persistent storage volumes.

·         Maintain event management solutions, including message queues/topics, event handlers, notifications, analytics, service networking, etc.

·         Ensure observability and traceability by implementing and maintaining logging, monitoring, alerting and notification tools and services.

·         Stay current with industry trends, while educating and coaching others on implementation of new engineering initiatives and technologies.

·         Orchestrate and participate in on-call cycles according to our incident management, escalation protocols.


What we’re looking for:

·         A passionate team leader who enjoys working with and influencing others, building important relationships and advocating for technical excellence while being open to change when needed.

·         Excellent communication and organizational skills, and the ability to stay focused on completing time-sensitive tasks and meeting goals within a busy workspace.

·         Individual should be singularly capable of creating, deploying and maintaining well-architected cloud applications, using automation to ensure zero-touch reliance on human activity to achieve high performance, security, resilience and scalability.

·         Mastery of Continuous Integration, Delivery and Deployment concepts and automation.

·         Excellent knowledge of SFDC principles and practices.

·         Excellent problem-solving and troubleshooting skills.

·          Process-oriented with great documentation skills.

·           Experience engineering and maintaining SFDC code base

·         Experience with cloud computing services, especially AWS ECS, RDS, EFS, S3, Lambda.

·         Experience with Agile methodologies and implementations (Kanban, XP, Scrum).

Additional Information

  • 24 days annual leave
  • 4 volunteering days annually
  • Day off for your birthday
  • Pension contributions
  • Medical insurance for self and dependants; life cover and personal accident cover for self
  • Seasonal social and charitable events
  • Training and development
  • Blended style and flexi working time
  • Right tools for remote working

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

You must have the right to work and live in the India
This role is based at our Bangalore office or may be remote

We would like to thank all applicants in advance and regret that only shortlisted candidates will be notified

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