Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Informa Markets is one of the largest pure-play providers of speciality business-to-business market access services in the world. We have the leading position in twelve distinct commercial marketplaces on a global basis.  We help buyers and sellers grow their businesses in industries as diverse as pharmaceutical and food through to luxury yachts, fashion and beauty products.  We connect, educate, and provide actionable insights across specialty commercial sectors.

And we do this through scale trade exhibitions as well as innovative digital market access services for B2B suppliers and buyers.

Now, by leveraging our unique first party market data, we have embarked upon an ambitious programme to expand the way that we assist these communities in uniquely powerful ways.  

Whilst working in Operations you will be responsible for the professional operational delivery of your allocated events, features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

Working closely with Senior/Group Operations Manager, Senior Operations Executives/Operations Executives will be responsible together with the Senior/Group Operations Manager for implementing the EMEA Operations objectives.

You should lead by example and demonstrate a professional responsibility to the department at all times.

Operational Duties

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
• Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks.
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
• Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
• Implementation of internal and external Service Level Agreements on all allocated events.
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
• Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
• Compile post event reports and KPI analysis
• In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.

Management

• Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
• Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.
• Work with colleagues to achieve best practice in terms of operational planning and management.

Compliance / legal / H&S / Sustainability

• Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
• Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning
• Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
• Work with H&S team on remedial measures where necessary
• Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives

Minimum Education Level

• Educated to degree level or equivalent

Qualities needed for the role

• Must have independently and successfully managed operations on exhibitions to a consistently high standard.
• Ability to anticipate problems and/or put contingency plans in place
• Excellent interpersonal skills and the ability to inspire and motivate others.
• Great communication skills – being able to liaise with all Operations team members as well as working with Event Director level within event teams

Skills required

• You will possess a good working knowledge of the exhibition industry & venues as well as a strong existing network of high-quality suppliers to the exhibition industry
• A proven ability to work to tight deadlines, with attention to detail under pressure on multiple shows at once is a pre requisite.
• Computer literate and proficient in the use of commonly used business software
• Effective verbal and written English communication skills

Desired experience

• Experience of managing, supporting & developing individuals and / or line reports
• Experience with digital event platforms and third-party streaming suppliers
• IOSH Managing Safety Certificate
• Additional Languages: Arabic

Additional information

Qualities needed for culture fit

• Positive attitude and open minded; ability to listen to others’ views and opinions
• Team player; good humoured
• Act with integrity
• Professional customer focused attitude: ability to stay calm and patient under pressure
• Forward thinking, flexible and able to trouble shoot
• Ability to work in a multicultural environment and respectful of other cultures
• Flexibility and adaptability
• Willingness and ability to travel across EMEA region

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), gender identity, age, marital status, citizenship, or other protected characteristics under federal, state or local law. 

This role may also be available on a flexible working or part time basis – please ask the Talent Acquisition team for more information.