Spanish Speaking Sales Account Manager - Digital Services, Americas

  • Full-time

Company Description

Informa PLC is a leading international events, intelligence and scholarly research group.

Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Each of our five operating divisions has a distinct focus:

Informa Connect aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services.

Informa Intelligence provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge.

Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

Informa Tech aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide.

Taylor & Francis commissions, curates, produces and publishes scholarly research and reference-led content in specialist subject areas, advancing research and enabling knowledge to be discovered and shared.

Our sixth division is Global Support, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.

Job Description

Selling a full range of digital products ranging from subscriptions through to virtual exhibition space, the Digital Account Manager is responsible for working with the key account management team and aligning a client's need with the most relevant and impactful products we have on offer. A Digital Account Manager working on the Pharma portfolio is an affective consultative sales professional working with a mix of large number of top-tier global accounts, to help them achieve their objectives, ensure their success, their repeat business, and to act as their single point of contact. They will be required meet customers face to face outside of the “at event” sales activities, by attending competitor shows or customer meetings.

 

Job Summary/Responsibilities: the Digital Account Manager is responsible for selling a full range of digital products within the Pharma portfolio across the Americas to ensure that targets are achieved. Products include lead generation subscription packages, programmatic digital marketing, content-led marketing solutions and exhibition-based products. He/she provides a high standard of customer insight, care, and account management, making full use the knowledge gained from their relationships to sell the full portfolio of products affectively.

 

The Digital Account Manager will have a knowledge and awareness of the digital space and the brand industry, which will be developed overtime. Further brand and industry expertise will be developed through collaborating with and learning from Lead and Key Account Managers. Maintaining and strengthening the client relationship throughout the year is an important focus, as well as developing an understanding of the customers’ needs and expectations. The Digital Account Manager is able to create and articulate a compelling and innovative value proposition which responds the customers’ needs.

 

The Digital Account Manager will also keep abreast of industry news by reading trade journals, social media etc., to ensure that they are seen by their clients as a valuable information resource.

Qualifications

2-3 years' experience in a digital B2B sales and proven ability to deliver or overachieve on revenue targets

Experience and eminence in relevant industry or brand knowledge

Proven ability to manage a range of customer accounts

Strong relationship management experience, maintaining customer contact and relevance

Ability to develop relationships at senior levels and manage customer needs

Ability to identify and pursue cross / up selling opportunities

Ability to understand and articulate value proposition and customer ROI

Ability to negotiate effectively, and proactively handle and respond to customer objections

Strong interpersonal skills, confident personality, elevated level of enthusiasm

Fluent in Spanish and English

Additional Information

A Digital Account Manager should be prepared to go the extra mile in every aspect of their work, to be proactive, and to anticipate the needs of their clients.

 

As a Digital Account Manager, you will be motivated understand the benefits of that products within the Pharma Portfolio, to discover the business needs of your client, and to bring creativity into your bespoke pitches to ensure success and repeat business from your client base.

 

Working within a matrix environment, a Digital Account Manager must be a team player and be proactive in providing valuable insights that help develop the portfolio.

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