Finance O2C Supervisor - D

  • Xin Gang Dong Lu, Haizhu Qu, Guangzhou Shi, Guangdong Sheng, China
  • Full-time

Company Description

Informa is a leading international events, intelligence and scholarly research group.

We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Job Description

Key Responsibilities

  • Key point of contact with the business divisions for unallocated cash queries
  • Support the O2C Manager in ensuring service levels are met
  • Manage the Cash Applications team and support their continuous development
  • Ensure appropriate work tasks are distributed within the team, ensure that work is managed effectively and delivered within SLAs & KPIs
  • Develop, implement and maintain systems, procedures and policies of O2C functions to ensure adherence to company guidelines
  • Ensure all processes are correctly followed and all controls are adhered to
  • Identify and recommend process improvement opportunities
  • Handle escalated query resolution
  • Month End reporting/Ad Hoc reporting/Requests
  • Internal/External Audit Support
  • Preparation of reporting credit balances
  • Other ad hoc tasks as required


Knowledge & Qualifications

  • Relevant qualifications in a business or finance discipline
  • Minimum of 3 years relevant work experience, experience managing last Cash Applications teams
  • Supervisory experience is a must
  • Proficiency in spoken and written English is a must.  Ability in any other Asian languages would be an advantage
  • Excellent knowledge and understanding of all O2C processes including best practice in people, processes and technology
  • Sound know-how of SSC processes and how these fit into the wider environment
  • Able to lead and guide a team through challenging periods
  • Be able to manage competing priorities and achieve deadlines, whilst delivering a high standard of work and supporting the team as and when needed
  • Strong in building relationships with stakeholders within and outside of the organisation
  • Evidence of making decisive decisions based on available information
  • Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure
  • Excellent communication skills and able to manage different stakeholders within the business. Confident with presentations
  • Interest to continuously drives & improves processes & systems
  • Excellent problem-solving skills
  • Pro-active mindset and able to roll up his/her sleeves
  • Act with integrity, tact and diplomacy
  • Excellent influencing skills
  • Knowledge of Oracle or SAP is essential
  • Advanced skills in Excel, Word and Outlook are essential. Knowledge and ability to use relevant internal systems

Additional Information

Informa is proud to be an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.

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