Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), software development, product solutions for education segment and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception, ITL has focused on a principle to maximize output for its clients and partners through cost-savings,enhancing productivity and quality.

• • Duration of contract: 9 months Fixed Term Contract
  • Flemish speaker required
  • Salary : 36K GROSS Anually

JD:-

Adhering to SLAs

ITIL Processes awareness and adhering to

Reporting to the Track Lead / Team Lead

Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems

Troubleshooting technical issues

Ensuring that the processes are adhered to

Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup

Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.

Tracking work tickets on ITIL based ticketing system like Service Now & Remedy

Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.

Performs repairs on computers, laptops, printers and any other authorized peripheral equipment

Improves and maintains customer and employee satisfaction

Performing asset inventory activities as needed

Create documentation for process and procedures

Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.

Willing to be stand by for out of office hours, weekend and bank holidays based on a schedule.

Interested Candidates can send your application with your Latest Resume to divyaDOTrATinfoplusltdDOTcoDOTuk

OR

Kindly click the Apply button below to submit your application. You will be contacted by the recruitment team .

Contact Person : Divya R