- Assist internal and external customers via email or telephone with customer service excellence

- General office maintenance such as supply ordering, inventory replenishment, and communication with facilities

- Utilize web-based and company proprietary programs for data entry and report procurement

- Be in compliance with department policies and procedures

- Retrieve and provide various documents upon requests from internal and external customers

- Ability to work with confidential and sensitive data

- Monitor and maintain customer service request queues based on Service Level Agreements

- Sort, file and organize various document types for record retention

- Document imaging for various department’s paperwork

- Accurately enter data into multiple programs and systems

- Detail oriented when performing attribute testing audits

- Ability to meet hard deadlines pertaining to legal inquiries, compliance requests, and remedies for credit card disputes

- Process mail in payments for gaming monetary instruments

All your information will be kept confidential according to EEO guidelines.