Gainsight Administrator

  • London, UK
  • Employees can work remotely
  • Contract
  • Department: Customer Success Management
  • Office: London (UK)

Company Description

At Infobip we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join our development forces in deploying the code that powers the performance of the Infobip platform.

Job Description

Gainsight Administrator is an individual contributor role responsible for the architecture and configuration of the Gainsight environment. The purpose of this role is to configure and deploy Gainsight to internal customers (including system configuration, reports, dashboards and workflows).  This role will be responsible for managing user accounts, groups and security settings in Gainsight.   

Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.  You will be required to monitor system performance, data integrity, and user activity to make recommendations on continuous improvements.  You will also help prepare the Customer Success team to roll out additional processes or functionality and provide day-to-day end user support to all levels of the organization  

You know you are doing a good job when you: 

Manage Gainsight tool in Infobip environment 

  • Configure and deploy Gainsight in Infobip environment 
  • Maintain Gainsight configuration, data revisions and system updates  
  • Ensure accuracy of data across the tool in order to maximize the value of our systems  
  • Manage security settings and permission groups in Gainsight for all users 
  • Create and maintain user documentation for new and existing business processes, functionalities, and tools   
  • Ensure end-users are up to date with functionalities and new features   
  • Support all end-users by solving problems, answering questions, delegating access, creating, and/or modifying reports   

Contribute to internal initiatives and improvements 

  • Influence the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to the internal stakeholders  
  • Participate in global customer success community through knowledge sharing and cross-regional transfer of successful practices 
  • Continuously improve processes, tools, and practices across the organization 

Continuous Education 

  • Participate in Continuing Education sessions  
  • Be fully versed on Infobip products, platform, and integrations  
  • Have an excellent overview of business, competition, and latest industry trends 

Qualifications

More about you: 

  • Understanding of Customer Success  
  • Gainsight administrator experience (Gainsight Admin Certification required)  
  • Salesforce administrator experience (SFDC Admin Certification ideal)  
  • Understanding of object-oriented concepts and fundamentals of logic (IFs, ANDs, and ORs) 
  • Clear communicator with excellent written, verbal, and listening skills  
  • Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications  
  • Excellent critical thinking skills;  able to break down ambiguous problems into concrete, manageable components and think through optimal solutions  
  • Written and verbal fluency in English 

Additional Information

Why our employees choose us (and stay)?
  

  • Never a dull moment – We work with powerful companies with a strong impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
  • Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
  • Learn as you grow – Starting from the Academy as an onboarding program to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
  • Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.
  • Compensation & Benefits – Competitive salary, travel allowance, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organized activities, the company library, organized sports, kitchen stocked with the usual suspects... Talk about a balanced lifestyle!
Privacy Policy