Product Manager (Personalization)

  • St Petersburg, Russia
  • Employees can work remotely
  • Full-time
  • Department: Product Development
  • Office: Saint Petersburg (Russia)

Company Description

We are humble engineers developing a CPaaS platform for A2P and cloud communications. In 2020 we became the first Croatian tech unicorn, in 2021 we have grown up to 3000 of employees, in 2023 we are going public in an IPO.

  • Our platform processes 30 terabytes of data per day and supports a flow of 40 000 messages per second. Our engineers are doing their best to ensure that you instantly receive a push notification from Uber or a WhatsApp message from Raiffeisen Bank.
  • We are not SMS-pushers, we help companies build up communication flows with their users via messengers, notifications, e-mails and voice messages. For these purposes we even created a separate bundle of SaaS products with omnichannel support.

St. Petersburg hub  

In Saint Petersburg we develop our flagship SaaS product — a Customer Engagement Platform for businesses to maintain two-way communication flows with clients using various channels, such as SMS, push notifications, voice messages, e-mails and cross-platform messengers. 

The product is called Moments, it consists of various services including: 

  • Flow. A constructor kit to build up targeted marketing campaigns, compose behavior-based messaging scenarios and initiate two-way conversations with clients.
  • Broadcast. A single-interface tool to send one-way SMS to customers.

Job Description

We are looking for a Product Manager to join our Moments team and become responsible for the Personalization domain.

What you will get to do:

  • Bring personalization experience to a new level by implementing AI and machine learning technologies. 
  • Work with development, product marketing, and design teams to create an entirely new layer of omnichannel content builders. 
  • Discover customer needs and market problems while keeping in mind overall business objectives.
  • Define a clear product vision, strategy and road-map.
  • Share the vision of the product with all of the stakeholders: customers, management, engineering, marketing, sales and other teams.
  • Be a subject expert point of contact for the stakeholders regarding the product.
  • Handle the processes and services of the external vendors and escalate it on internal channels.
  • Build the product together with engineering and design teams.
  • Achieve company readiness to launch new products and features by removing roadblocks.
  • Scale the products for the customers by using our internal IT Infrastructure such as private cloud, integrations with public clouds and IaaS capabilities including automating provisioning of network, compute and storage resources.

Product Managers at Infobip drive vision behind:

  • Our awesome API’s, used by top messenger apps and social networks.
  • Our platform as the backbone for world’s leading Mobile Operators and their A2P business.
  • Our chat apps supporting the business messaging initiatives across the industries.
  • Our SaaS products making a difference in a world of business communication.
  • Our A2P SMS spam filter used by top Mobile Operators.
  • Our solutions for high-volume messaging and voice deployed all around the world, making us largest proprietary telecom network in our space.
  • Our internal tools making all of the above possible.

Qualifications

 

  • Experience in shaping product strategy in B2B and SaaS.
  • Experience with vendor management and professional services integrations.
  • Experience with the budgeting and financial analysis.
  • Worked on end-to-end software product life cycle from discovery to delivery.
  • Experience with market research and product testing.
  • Good knowledge of Go-to-Market strategies.
  • Experience in working with both external and internal stakeholders.
  • Experience working with agile methodologies, Scrum, LESS, Kanban or others.
  • Ability to influence decision-making at all levels within an organisation.
  • Fluent in English, both written and spoken.

Additional Information

Why you should consider this opportunity:

  • Professional Development – Take ownership of the in-house products at the d’s leading company in the niche, with your dedicated development team.
  • Global products – Our products reach half of the world’s population.
  • Awesome clients – We serve and partner with the majority of the leading banks, mobile operators, social networks, OTTs, brands, and many more.
  • Great environment – Team spirit, passion, creativity, and persistence are the drivers of our company.
  • Benefits & compensation – Individual educational budget which covers expenses for conferences, online courses, professional certifications; voluntary medical insurance of premium quality; English classes in the office; flexible working hours, opportunity to work from home up to 5 days per month, the internal conference for developers which brings together 7 development centers in thermal resort.

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