Core Operations Engineer
- Almaty, Kazakhstan
- Department: Platform Operations
- Office: Almaty (Kazakhstan)
At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally.
Why is this role important at Infobip?
Our platform is the heart of Infobip, processing up to 200 million transactions daily; but having a 24/7 world-wide support is what makes it so great. To maintain traffic flow and 99.99% platform uptime, it is essential to monitor, solve and prevent technical glitches that affect client experience. As a Core Operations Engineer, you will directly impact both day-to-day quality of our platform and satisfaction of our clients.
You know you are doing a good job when:
- Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
- Clients receive clear and accurate information in a matter of minutes.
- You proactively seek and suggest improvements of platform and rules to prevent downtime and perfomance issues.
- You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.
More about you:
- You are an engineering enthusiast looking to build a career in a dynamic environment
- You have experience with SaaS or SMS services
- You have a wide range of interests and basic knowledge of SQL, programming logic or computer networks.
- You really care about clients, looking to provide the best possible experience.
- You know that being supportive is a mindset; it’s in your true nature to be equally supportive to both your clients and your colleagues.
- You are curious to learn how things work and what you can do to improve them.
- You are not afraid to dig deeper and use your analytic approach to solve technical problems.
- You are eager to progressively solve more complex problems.
- You speak fluently to clients, partners, colleagues and engineering teams alike, in Russian and English.
- You are interested in work with schedule 2/2
Why our employees choose us (and stay)?
- Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
- Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
- Connect globally – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.
- Rubles & Sense of Wellness – Competitive salary, health benefits, covered travel expenses, employer paid benefits, flexible work environment, kitchen stocked with the usual suspects plus special requests… Talk about a balanced lifestyle!