Core Registration Technician

  • Sarajevo, Bosnia and Herzegovina
  • Full-time
  • Department: Core Operations
  • Office: Sarajevo (B&H)

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,  we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

    Job Description

    What is needed to succeed at this position?

    Infobip offers an exciting opportunity to work on integrating and maintaining connections in an international and dynamic environment. You will be a member of a successful and passionate team which ensures that our products (SMS, HLR, USSD and Voice) achieve and maintain a high quality of service and is delivered to our clients on time as well. The purpose of the Core Registration team is to register client traffic (senders, templates, 2 way) towards operators worldwide. The Registration process includes both registration towards operators and internal set up on IP Core level, enabling usage of routes the client needs or wants for his traffic. While our job is to register client’s traffic, our task also is to compile rules, restrictions and information provided by the suppliers or operators and evolve them into an official procedure so the Sales department can submit a request over SRT.

    Your main responsibilities will be:

    • Handling sender and template registrations with operators
    • Applying special setup for our clients and partners
    • Providing continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients
    • Handling internal platform setup for new and existing partners
    • Documentation of processes for internal stakeholders and partners
    • Contributing in customer experience with being a stakeholder in customer journey


    • Good knowledge in MS Excel/spreadsheets
    • Experience with operations in a help desk or service desk environment is a plus
    • Good knowledge about SQL, databases, and programming logic is a plus
    • High communication skills when dealing with internal and external parties
    • An analytic approach to technical problem-solving in a dynamic environment
    • Basic knowledge of HTTP
    • Basic knowledge of computer networks
    • High communication skills when dealing with internal and external parties
    • Team dedication
    • Written and spoken fluency in English is a must
    • Experience in working in remote teams is a plus but it's not a condition
    • Open to fresh graduates and junior professionals

      Additional Information

      When you become a part of Infobip you can expect:

      • Professional development – Challenging tasks and great career development opportunities
      • Great environment – Team spirit, passion, creativity and persistence are the drivers of our company
      • Awesome clients – We serve and partner with the majority of the leading IT companies, mobile operators, OTTs, brands, banks, social networks, and many more
      • Compensation & benefits – Competitive salary, covered travel expenses, team buildings, coffee, healthy snacks and beverages in the office
      • All the IT Equipment for your needs! We have a special team taking care of your equipment needs
      • Internal/extrenal conferences which gathers Infobippers from all over the globe
      • Team Buildings for each team, department and office
      • Recommendation Rewards - if a colleague you recommended for a position is hired, you are rewarded too

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