Senior Customer Success Manager
- Bogota, Colombia
- Department: Customer Success Management
At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Why is this role important at Infobip?
In less than 10 years, we have rapidly grown from three brave founders into international IT company. To achieve our mission of reaching every mobile user on the planet by 2019, it is essential to continue nurturing great relationships with our clients. As a Senior Customer Success Manager, you will directly impact how our business moves and succeeds by helping existing clients grow their businesses.
You know you are doing a good job when:
- You are in contact with all the key players in your assigned market and have great relationships with them.
- You understand your client’s business, knowing exactly which of our products can help them evolve their business.
- You have an excellent overview of the business and are up-to-date with the latest industry trends as well as the competition.
- Clients with whom you cooperate are satisfied and they show it by stable and/or increased usage of service.
- Successfully find solutions to clients issues, engages other people in our company to bring better customer satisfaction.
- Work consistently to achieve KPIs quarterly.
More about you:
- Solid experience as an account management/customer success management, working with C-Level, and consultative approach to clients.
- 8+ years of experience working in commercial areas with deep passion for account farming
- Experience with IT/Telco industry is a must.
- Experience with Financial or Banking industry.
- Written and verbal fluency in Spanish and English is mandatory.
- Bachelor's Degree in Business, Management, Communications, IT, Telecommunications or other related degree; or equivalent combination of education and experience
- Exceptional professional communication skills.
- Excellent command of MS Office suite, especially MS Excel and Power Point.
- Strong analytical and organizational skills, with a systematic approach to problems.
- Business oriented in order deliver and increase results with current accounts.
- Excellent teamwork enabling you to form effective working relationships with people at all levels.
Why our employees choose us and stay?
- Learn as you grow – Starting from an on-boarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
- Opportunity Knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
- Never a dull moment – We work with powerful companies with great impact, which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries on a daily basis.
- Great environment – Team spirit, passion, creativity and persistence are the drivers of our company.
- Pay & Perks – Competitive salary, health benefits, travel allowance, expatriate compensation packages for your business trips, a team taking care of all the equipment you need, team buildings and other organised activities, a kitchen stocked with the usual suspects... Talk about a balanced lifestyle!