Operator Partnership Growth Manager
- Taguig City, Metro Manila, Philippines
- Full-time
- Department: Operator Partnerships
Company Description
At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (cPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
The position of the Partnership Growth Manager (PSM) is a part of the Operator Partnerships organization structure. Partnership Growth Manager is responsible for developing existing relationships with MNOs and promoting retention, loyalty and MNO's success through Infobips products and solutions.
Your main responsibilities will be:
- Identifying and creating new opportunities (cross-sell)
- Driving the implementation of telco products for realized opportunities
- Driving realization of CPaaS Business Solutions
- Identifying and creating upsell opportunities
- Driving the implementation of telco products for realized upsell opportunities
- Improvement of MNO relationship
- Regular QBRs and meetings with MNO
- Enabling high MNO satisfaction
- 360 customer view
This is achieved by Partnership Growth Manager cooperating with multiple departments in the organization. Other responsibilities of Partnership Growth Manager are to track industry trends, collect and transfer information from the market to internal departments, monitor legal regulations and prepare adequate documentation for the specific services to MNOs when necessary.
More about you:
- You are professional with vast experience in the telecom industry (you have more than 5 years of experience in telecommunication or IT industry).
- You have a strong network and developed a personal brand with the MNOs
- You have a bachelor’s degree in Business, Management, Communications, IT, Telecommunications or other related degrees; or equivalent combination of education and experience.
- Written and verbal fluency in English is mandatory.
- You have exceptional communication and presentation skills, toward both technical and non-technical audience.
- Problem solver is your second name. When presented with an issue you approach it systematically and thoroughly to get to the best possible solution for all parties involved.
- You have a strong customer-centric approach (customer satisfaction is at all times your priority).
- You have excellent strategic orientated mindset (you take a broad, long-range approach to problem-solving and decision-making that involves objective analysis, thinking ahead, and planning).
What's in it for me?
- Learning - Our sales managers go through an extensive training period and are considered experts in the industry.
- Great environment - Wonderful team spirit, creativity and persistence are the drivers of our company. We are a fast-growing international company and you will be in the centre of it all.
- Compensation - We strive to provide a competitive benefits package that meets the needs of our employees and our business model.