Revenue Assurance Officer

We're a cloud mobile messaging platform, connecting businesses to half of the world's population and serving 200,000 enterprise clients through 50+ offices on 6 continents.

Our converged communications services bring a mobile dimension to any business. We have leveraged our global connectivity through 800+ operators and local market expertise to allow our wholesale and enterprise clients to easily and successfully run their mobile initiatives around the world.

All our solutions are fully in-house developed, meeting exactly what is needed to establish a state-of-the-art mobile services ecosystem. Through our dedication and passion, we are moving barriers and changing the way people and businesses interact in the ever-changing mobile space.

• Responsible for ensuring timely delivery of bills to the clients. 
• Ensure payment collections in on or before the due dates as per customer agreements to      improve the overall cash flows & restrict bad debts provision. 
• Responsible for Reconciliation of corporate accounts for timely payment clearance from clients.
• Will be constantly in touch with the clients through personal visits, over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers. 
• Must have experience of negotiating with large customers for recovery of overdue payments.
• Expertise on working on large data on excel with advance functions like V-lookup, Pivot table etc.
• Coordinate with cross functional teams for understanding the terms agreed with the customers at the time of acquisition & jointly addressing customer queries.   
• Establish and maintain relationships with peers at the branch -Account Management, Finance & Sales, as well as, corporate members from head office.
• Need to innovate and bring appropriate changes depending on market realities and demands
• Analyze and provide solutions on various matters pertaining to client queries and engagement at branch.
• In-depth knowledge of Collection processes preferably in a telecom sector handling enterprise segment. 
• Maintain formal communication and hierarchy of communication while dealing internally and externally. 
• Good Soft skills
• Knowledge of Tally and generation of reports from Tally (Preferable)

More About you:

• Your communication skills are excellent.
• You are a highly motivated self-starter, who is hungry to win, always looking to push your own limits.
• You have eye for detail
• Proactive and Self Learner 

Why our employees choose us (and stay)?

• Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. You can look forward to working with the likes of Viber, Zendesk, O2 and… Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users!
• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow – Starting from the Academy as an onboarding program, to internal education, education resources, e-learning to external education, we invest heavily in employee learning and development.
• Connect globally  – Work with people from different countries, participate in the biggest IT and Telecom events, join us in our Summer Connect conference in Croatia. We put the “global” in globalization.
• Dollars & Sense of Wellness – Competitive salary, health benefits, covered travel expenses, discounted corporate gym memberships, employer paid benefits, flexible work environment, kitchen stocked with the usual suspects plus special requests… Talk about a balanced lifestyle!